Client Service Specialist

Main Location
New York City, NY, United States
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powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    Sales & Customer Service

    Job Description

    In this role, you will be a part of the team that supports our clients in the implementation and application of Moody's Analytics Solutions. This is an opportunity to develop your career in financial services using world class software. You will obtain a broad knowledge of credit and market risk methodologies by working with the latest breed of financial research. You will also ensure that our products, financial models and technology are used effectively and appropriately to add value to our clients’ businesses.

    Key Responsibilities:
    • Understand and explain complex financial models on conceptual, intuitive, and practical levels.
    • Provide thorough quantitative and conceptual solutions to our wide range of clients.
    • Provide in-depth education and assistance on product features, functionality and the product technical architecture.
    • Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
    • Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
    • Provide constructive feedback to the sales and training groups regarding client needs and opportunities
    • Identify, capture, and channel client feedback on product features and functionality to our Product Managers
    • Originate content for our client Knowledge Base
    • Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution.
    • Track all client interactions using the CRM system

    Qualifications

    • Bachelors degree with an emphasis in Computer Science, Finance, Engineering, Mathematics, or Statistics
    • Masters degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting preferred
    • Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics
    • Strong knowledge of Windows based architectures and windows diagnostic software
    • Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) preferred
    • Superb analytical skills and persistence in analytical and technical problem
    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Client Service Specialist
    Moody's Corporation