Benefits Operations Specialist (Remote Eligible)

Posted 19 days ago
Main Location
San Francisco, CA, United States
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powertofly approved What Okta, Inc. Has to Offer:

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. Over 7,400 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.They offer their employees great benefits like:

  • Competitive salary
  • Flexible time off
  • Global offices + HQs in San Jose and San Francisco
  • Work from home opportunities
  • Volunteer events
  • Hackathons
  • Title: Benefits Operations Specialist 

    Location: Remote Eligible

    • Post in: Tampa, FL, Atlanta, GA, Charlotte, NC, PIttsburgh & Philadelphia, PA, Denver, CO, Austin, TX, Chicago, IL & SF, CA

    Okta is looking for a Benefits Operations Specialist to help us scale our global benefits processes.  You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations & Benefits teams.  The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global employee benefits programs & processes. This is an amazing opportunity for someone looking to grow their career and work in a dynamic, rapidly growing company.

    Job Duties and Responsibilities:  

    • Act as the first point of contact for global employee benefits questions 
    • Answer routine benefits inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global benefits team
      • Benefits inquiries include topics such as: medical, dental, vision, pre-tax spending accounts (US), 401k, pension/retirement programs, and others.  
      • Inquiries will be related to US/domestic programs + Canada, EMEA & APAC.    
    • Support leave of absence inquiries/requests and provide administrative support to the global benefits team
    • Support new hire benefits enrollment processes in the US & globally 
    • Utilize Workday & ServiceNow data to identify benefits inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-service
    • Document benefits operations processes and determine which processes can be managed by our offshore Manilla team    
    • Partner with the benefits team to understand upcoming policy and program changes
    • Maintain and update benefits Total Rewards site and related wiki pages 
    • Support benefits audits as needed

    Required Knowledge & Experience:

    • Bachelor’s degree preferred
    • Minimum 2 years experience in benefits administration
    • Knowledge of global employee benefits, leave management & payroll programs
    • Previous experience working in Workday & ServiceNow is highly desired
    • Experience working in a high-speed, global technology company preferred
    • Previous experience in remotely onboarding and working remotely is highly preferred

    Required skills: 

    • Ability to work cross-functionally, take initiative and meet multiple deadlines.
    • Outstanding customer service, verbal, and written communication skills.
    • Excellent analytical and organizational skills with attention to detail
    • Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology
    • Experience with using vlookup, pivot table functions in Excel


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    Benefits Operations Specialist (Remote Eligible)
    Okta, Inc.