Product Owner

Full Time Posted 9 days ago
Main Location
Durham, NC, United States
Open jobs

The majority of our roles will be work from home until the end of June 2021. We are evaluating when it is safe to begin working in the office again. Please talk with your Talent Advisor during the interview process for more information.

Additional Locations:Telework - North Carolina

Job Description

Blue Cross NC is seeking a seasoned and passionate Product Owner familiar with digital products to evolve our suite of digital tools.

The Product Owner will communicate a clear product vision to the agile team, focused on delivering value to both the customer and business stakeholders. The Product Owner will use subject matter expertise, business knowledge, and a customer-focused approach to prioritize and manage the product backlog. A successful candidate will be a proactive, strong communicator skilled at collaboration.

Job Description

  • Applies domain knowledge and seeks direct customer and Product Manager feedback to make sure implemented features meet customer needs
  • Works cross-functionally with product marketing to assure that product launches effectively, including the appropriate training, sales support, communications, and clear product positioning
  • Works cross-functionally with multiple departments to assure all functional areas are vetted for impacts and supplementary requirements
  • Demonstrates a mastery of the domain to envision a product and articulates the vision to the team and other stakeholders
  • Helps shape the product and/or platform roadmap, defines scope, participates in estimation efforts, and prioritizes initiatives
  • Coordinates finding answers to technical questions on the domain for those developing and testing the product
  • Communicates vision and intent, and helps the Product Manager understand feasibility of certain functionality in order to prioritize and reduce non-essential scope
  • Facilitates Sprint planning sessions to ensure proper understanding of requirements, the need for resource specialists, and team commitment to completing user stories and tasks in a given sprint
  • Post release, responsible for tracking and reporting on whether the envisioned business value is realized
  • Understands business case, project scope, and current processes as compared to future processes 
  • Develops requirements, user stories, and acceptance criteria to confirm alignment with product vision
  • Identifies and reports any quality of compliance concerns and takes immediate corrective action as required
  • Leads development efforts by capturing business context/problem, client needs, current state, desired future state, objectives, and impacted user groups
  • Elaborates user stories and prepares the product backlog for sprint planning and release planning
  • Elaborates features and stories to provide adequate input to the design process
  • Works with team members and managers to ensure access to proper environments for each stage of development, testing, and release
  • Communicates the upcoming need for specific resources for certain timeframes based on user story prioritization and solution/impact analyst recommendations
  • Ensures requirements are specified in a manner suitable for the intended audience and are understood, unambiguous, and capable of being implemented and tested
  • Assesses change requests related to requirements and user stories to assess overall impact.  Responsible for ensuring change control and change management procedures are followed as they relate to requirements
  • Serves vital role in the product design process prior to project initiation; serves as an enterprise level subject matter expert for assistance in vetting product design concepts, communicating potential enterprise impacts in relation to the design and helps to continuously improve the design through to completion
  • Identifies methodology challenges and recommends solutions for continuously evolving Agile at BCBSNC.

Required Skills

  • Agile experience
  • Strong knowledge of the digital user experience across devices and platforms
  • Deep understanding of digital best practices and how to leverage them to drive member engagement
  • Excellent communication and listening skills
  • Passion and curiosity
  • Attention to detail
  • Deadline driven with a high sense of urgency
  • Excellent interpersonal and relationship-building skills
  • Ability to influence others
  • Comfortable with ambiguity
  • Well organized, able to multi-task, and able to prioritize with minimal direction
  • Proactive and results driven with a proven track record of execution 

Desired Skills

  • Proven track record in delivering products that generate substantial value
  • Can collaboratively drive teams and stakeholders with disparate goals
  • Ability to demonstrate deep knowledge in development lifecycle 
  • Analytical with a focus on KPIs, measurement, and data driven decisions
  • Demonstrated people management and team-building skills 
  • Insurance or financial services industry experience
  • Management experience
  • Proven experience developing and implementing short- and long-range product marketing strategies by identifying and prioritizing new product opportunities
  • Proven experience successfully managing the product cycle from development of product enhancements to introduction to market
  • Proven experience leading/conducting complex business research and effectively communicating results

Hiring Requirements

  • Bachelor’s degree and 8 years of applicable experience (business analyst, project management, technical analyst, solutions architect, etc.)
  • In lieu of a Bachelor's Degree, 10 years of application experience as stated above.
  • Demonstrated experience writing and reviewing business, user, functional, and nonfunctional requirements.
  • Adept at gathering requirements and acceptance from stakeholders, sponsors, clients, and user community.
  • Proficient at creating strong relationships that foster the spirit of innovation, improvement, and collaborative solutions and developments.
  • Proficient with tracking and managing multiple projects working with a variety of cross-functional resources
  • Familiar with Agile Scrum methodology and rapid application development techniques

Hiring Preferences

  • Certified Product Owner

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Product Owner
Blue Cross and Blue Shield of North Carolina