Professional Services Consultant - Skills Strategy

Full Time
Main Location
Boston, MA, United States
Open jobs
powertofly approved What Pluralsight Has to Offer:

Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate and create progress for the world. Named one of our best work-from-home companies in 2020, Pluralsight believes in using technology to make the world a better place. They offer great benefits like:

  • Unlimited PTO
  • Competitive compensation (fair salary, bonus plans + equity)
  • Tuition reimbursement
  • Office and home office perks!
  • This position is also available for employment in these areas:Boston MA, Draper UT, Remote - USA, Remote - UtahJob Description:

    The Professional Services Consultant - Skills Strategy (IT Operations / Security) possesses an enterprise-level understanding of the skills that are demanded by today’s IT Operations and Security professionals across a variety of industries. In general, this translates to a working knowledge of skills needed to support functional disciplines in a variety of domains.    This level of knowledge and the passion to learn more will be integral in identifying  the different skill development needs  for  targeted job roles and experience levels.  

    The Professional Services Consultant - Skills Strategy acts as an expert consultant, assisting Pluralsight business customers to achieve their skill development objectives and stay current on the latest technologies and associated methodologies. This is accomplished by assessing corporate technology goals, providing expert guidance and making recommendations that will assist the customer in optimizing the value they recognize from the Pluralsight platform.  This also requires a strong ability to manage relationships across internal sales, content and product teams.

    Who you are:

    • Excellent business acumen with ability to translate complex technical subjects or features into value-based, strategic conversations

    • Experience with the processes of technical needs assessment or requirements gathering

    • Ability to quickly understand the true root causes of customer content requests and deliver consultative, executive-level recommendations

    • Self-starter who is able to effectively time manage, prioritize, produce with autonomy, and provide visibility to key initiativesEmotionally intelligent, self aware, empathetic and customer centric

    • Lifelong learner, context seeker and a curious but kind creator


    What you'll own:

    • Serving as an expert internally and externally on the resources available through the Pluralsight Technology Learning Platform

    • Regularly consulting with prospective and existing customers, reinforcing the value Pluralsight provides in building applicable technology skills across all skills levels and discipline

    • Conducting discovery sessions with our customers to understand business objectives and create a clear path to success through the effective delivery of Services

    • Providing specific, in-depth course & strategic implementation recommendations, as requested by Pluralsight customers

    • Defining and reporting on key performance indicators, e.g. customer facing utilization, project hours, performance to SLAs, customer engagement effectiveness, etc.

    • Regularly engage with and support Pluralsight sales teams via meetings, coaching / mentoring sessions, and ongoing strategic guidance

    • Identifying training opportunities, product enhancements, and sales collateral that is beneficial to Pluralsight corporate sales goals, and assist in various capacities to produce / implement those new programs, features, and assets

    • Work with your team to build scalable solutions and enhance / automated service delivery tasks


    Experience you’ll need:

    • 5+ years experience providing enterprise level consulting in a technology capacity OR 5+ years experience in back office IT operations and / or security

    • 3+ years experience implementing / architecting / administering modern infrastructure technologies such as AWS, Azure, GCP, Device Management, Enterprise Applications, Networking, Windows Server, Linux, Virtualization, Service Management, Identity Management, etc.

    • Must have an understanding of enterprise security best practices

    • Experience in delivering professional services projects within the context of an enterprise SaaS company is a plus

    • Ideally demonstrate some experience  of learning and development practices, tools, and workflows

    • Demonstrate a level of knowledge in one or more of these domains with the passion to broaden that level of expertise based on the customers needs, such as, Server Infrastructure, Service Management & Automation, Cloud Architecture & Infrastructure, Information Security, Device Management, Project Management, Enterprise Architecture & Applications, Networking, etc.


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    Professional Services Consultant - Skills Strategy