Customer Success Apprenticeship

Main Location
Redwood City, CA, United States
Open jobs
powertofly approved What Gainsight, Inc. Has to Offer:

Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:

  • Paid maternity/paternity leave
  • Flexible PTO
  • Health insurance + dental & vision coverage
  • Short & long term disability
  • Life insurance
  • 401(k)
  • CS YOU, a joint initiative by Gainsight, SV Academy and Insight Partners, is an apprenticeship program that underrepresented job-seekers can apply for, and that can serve as a bridge to a full-time career in Customer Success. CS YOU will equip job-seekers with the skills and mentorship needed for an entry-level Customer Success role, with an opportunity to transition into a paid internship (and then a full-time role). Customer Success is the 6th fastest growing job on LinkedIn, and entry level positions pay ~$60,000 plus benefits (with a median salary of $82,000 after some experience).

    CS YOU is making 60 full scholarships available for qualified jobseekers, which will cover 100% of program costs for each individual admitted. Applications are being accepted now with admissions interviews conducted on a rolling basis. This is the second cohort for CS YOU.

    What you’ll do in the Apprenticeship

    1. A free 4-week online training with a small cohort of carefully selected, high potential classmates
      • Mix of instructor-led live classes, self-paced work, virtual employer projects, and mentorship from Customer Success leaders working at high growth startups in the industry
    1. An opportunity to begin an 8-week PAID internship at a leading tech company
      • Employers hiring interns from your cohort: Box, Dell Boomi, Genesys, Flatiron Health, Talend, Hootsuite, Refinitiv, Nuance Communications, Udemy, 6sense, Contentstack, Instructure, Tricentis, LeanIX, OwnBackup, Quantum Metric, Showpad,, UserTesting, TeleSign, Campaign Monitor, Diligent, PayIt, Covera Health, Payfactor
    1. Access to a powerful network and professional community of diverse, up and coming tech leaders across the country

    What we’re looking for:

    • "No hard requirements. We are open to various levels of education and prior work experience."
    • A minimum of at least 1-3 years of experience in the service, hospitality, event planning, retail, education or a similar sector and as always, the more experience you have the better
    • Motivated to work at a tech company full-time upon graduation
    • Hunger for feedback and coaching
    • Baseline computer literacy (be able to use a word processor, web search, email)
    • Familiarity with social media including LinkedIn and ability and willingness to learn new technology tools
    • Strong written and verbal communication skills

    What you’ll learn:

    • Technical skills grounded in Tech Stack proficiency
    • Industry-leading Customer Success training
    • Social-emotional and leadership skills
    • DEI, Professionalism and career success
    • Critical thinking and creative problem solving

    What you’ll get:

    • An opportunity for an 8-week paid internship as a Customer Success Associate at a premier SaaS company
    • Career success coaching and job transition support

    What you’ll do as a Customer Success Associate:

    • Be part of the Customer Success team and manage / help manage a group of customers to ensure they achieve their desired outcomes from your product/offering while delivering an exceptional customer experience
    • Work closely with your team to strategize on customer renewals, opportunities for expansion and advocacy, and addressing risks and blockers when they come up
    • Lead daily customer calls to address a variety of topics, including quarterly business reviews, upcoming renewals, product adoption, best practices and strategy sessions, or ad hoc issues they’re facing
    • Work cross-functionally to meet customer needs - key examples include collaborating with Sales to schedule and run onboarding calls with new customers and identify expansion and advocacy opportunities, with your Support team to escalate customer issues, with Product teams to relay customer feedback and identify product gaps, and with your Professional Services team on technical engagements
    • Analyze customer data to create performance benchmarks for your customers, and making sure that they’re tracking to their desired outcomes and usage / adoption goals
    • Create customer playbooks that will help optimize system utilization/adoption, and put them on the path to being successful users
    • Help build a team culture that is equitable, inclusive and rewarding for all team members
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    Customer Success Apprenticeship
    Gainsight, Inc.