Freelance Moderator - German/English

Remote
Posted 28 days ago
Main Location
Austin, TX, United States
Open jobs
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her, he/him, they/them, etc).

We are looking for a dynamic and driven individual to work on a part time, freelance basis providing customer support and moderating reported abuse across our Bumble platform. You will need to be able to work remotely 4 hours a day, including weekends and you must be fluent in both English and German.

The position can be based anywhere.

Due to the current situation, interview and training will take place online.
KEY ACCOUNTABILITIES
  • Provide friendly and efficient customer support via email to our users across web and mobile platforms
  • Investigate reported abuse and take appropriate action
  • Troubleshoot user issues and escalate issues/feedback to your manager appropriately
EXPERIENCE WE ARE LOOKING FOR
  • A high level of written and spoken fluency in English and German
  • Knowledge of other languages desirable
  • Accurate spelling and grammar
  • Committed and able to work independently
  • An eye for detail
  • Tech savvy
  • Multimedia literate with sound computer skills
ABOUT YOU
  • You are self-motivated and energetic
  • You have a flexible schedule
  • You are able to work from home with a fast internet connection
  • You have a desire to contribute and become a major part of our global growth
  • You are deeply passionate about Bumble’s brand vision and values
With over 700 staff in 10+ countries all working remotely during the time of COVID-19, we’ve worked hard to adapt and support our teams during this challenging time, including:
* Flexible working hours
* Streaming free, live yoga & meditation sessions each week, as well as a full weekly timetable of free online exercise classes
* ‘Random Coffee’ - connecting staff across the globe in pairs once a week to get to know each other over a video chat
* ‘First Fridays’ - meal delivery for a remote lunch with your team once a month
* Employee Support Fund for those whose households are experiencing financial hardship due to COVID-19
* Written resources to guide employees through this challenging time
* You will also be taken through a fully digital onboarding process!



About Bumble Inc.: Bumble Inc. is the parent company of Badoo and Bumble, two of the world’s highest-grossing dating apps with millions of users worldwide. The Bumble platform enables people to connect and build equitable and healthy relationships. Founded by CEO Whitney Wolfe Herd in 2014, the Bumble app was one of the first dating apps built with women at the center, and the Badoo app, which was founded in 2006, was one of the pioneers of web and mobile dating products. Bumble currently employs over 700 people in offices in Austin, Barcelona, London, and Moscow. For more information, please visit: https://team.bumble.com/
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Freelance Moderator - German/English
Bumble