Site Reliability Engineer - Opportunity for Working Remotely

Posted 10 days ago
Main Location
Round Rock, TX, United States
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For thethirdyear, VMware SD-WAN™ by VeloCloud® leads the WAN Edge Infrastructure market, continuing to be placed furthest in Completeness of Vision and highest in Ability to Execute. VeloCloud, now part of VMware is the only complete solution with all the key elements of a Cloud‐Delivered WAN. VeloCloud dramatically simplifies the WAN by delivering virtualized services from the cloud to branch offices and mobile users everywhere. VeloCloud services deliver enterprise grade performance, visibility and control over both Internet and private networks, combining the economy of the Internet with the flexibility of the cloud. More information is available at

Do you love to make new things, design and develop technologies that will be used by legions of people? Do you want to learn about new groundbreaking networking and cloud technologies in a hands-on, fun and exhilarating environment? Then come join us. We pay as much attention to building a culture of fast learning in a fun and trustworthy environment as we do to building our products.

Learn Fast,Trusteach other, Have Fun. That embodies the culture of VeloCloud by VMware.

The Site Reliability Engineer will maintain the VMware SD-WAN by VeloCloud production service and intervene to correct problems should they arise. The engineer shall be well versed in WAN, SaaS, and data center infrastructure technologies to ensure the production service operates at peak performance. As a member of the SRE team, the individual will leverage monitoring tools to understand the overall health of the global infrastructure in order to prevent service degradation and disruptions.   SRE team member shall respond to escalation inquiries from the support team and help facilitate communication to the internal R&D organization.


  • Manage and maintain the VMware SD-WANsolutionby VeloCloud global service platform to maintain SLA and ensure service availability.

  • Monitor key performance indicators of the global infrastructure

  • Fault handling and escalation: Identify and respond to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through toresolution

  • Respond to service incidents and publish root cause analysis (RCA)reports

  • Service maintenance: Deploy and upgrade service components andpatches

  • Assist with customer provisioning where infrastructure items need to be provided

  • Collaborate withTechnicalOperations Engineers to operate and automate the globalinfrastructure

  • Provide support to escalations from customer support and other technical teams

  • Participate in on call schedules to ensure around the clock monitoring and L2 escalation coverage.


  • BS Computer Science preferred.

  • Experience in a high‐volume or critical 24x7x365 production service environment. 

  • Highly proficient in Linux Operating Systems 

  • Solid understanding/experience of web services, databases and related infrastructure/architectures

  • Experience with orchestration tools such as Ansibleor Terraform.

  • Hands-on experience with Cloud providers like AWS, Azure, etc.

  • Experience with CI/CD tools like Jenkins,Githubetc. 

  • Understanding of L2 and L3 Network OSI layers 

  • Musthave experience with any of the programming languages like Python, Bash,etc

  • Experience with modern container services like Docker and orchestration system like Kubernetes

  • Experience with monitoring applications like Grafana, Nagios, and Kibana

  • Experience with VMWare stack likeesxi,vcenter,nsx,etc

Personal Attributes

  • Exceptional communication and listening skills, ability to establish rapport and credibility and clearly articulate problem statements

  • Diligence and attention to detail, ability to work on own initiative and a ‘can do’ attitude.

  • Detail oriented, good at follow-through

  • Strong drive to make a difference and track record ofaccomplishment

  • High personal and professional standards of ethics and integrity

  • Able to provide responsive service to all departments, and juggle priorities under timepressure


We are a team of doers and makers and believe in a diverse, egalitarian workenvironment. Our cultural emphasis on Learn Fast, Trust Each Other and HaveFun has allowed us to build a crack team of "A" players.  We promise you will have a whale of a time working with us and our channel partners and customers. Come Learn With Us.  

VeloCloud by VMware is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be treated fairly and given equal opportunity in all aspects of the employment, including compensation and benefits, irrespective of their race, color, nationality, religion, sex, sexual orientation, marital status, age, disability, or ethnic origin.

Category : Engineering and Technology
Subcategory: Site Reliability
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-13

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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