Senior Technical Writer

Posted a month ago
Main Location
San Francisco, CA, United States
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powertofly approved What Okta, Inc. Has to Offer:

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. Over 7,400 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.They offer their employees great benefits like:

  • Competitive salary
  • Flexible time off
  • Global offices + HQs in San Jose and San Francisco
  • Work from home opportunities
  • Volunteer events
  • Hackathons
  • Okta is seeking a Senior Technical Writer who is a seasoned communicator with a passion for teaching others through written communication of technical content. Someone who has experience in making complex things easy to understand and the curiosity to investigate new technology.

    As a senior technical writer for Okta products, you will work on providing a positive content experience by guiding IT administrators to perform key tasks, such as setup, policy configuration, provisioning, and user/group management using Okta’s product portfolios. This will include writing conceptual and product documentation, configuration and deployment guides, architectural diagrams, and tutorials to enable them to successfully leverage Okta’s products. You will be working closely with members across the Engineering, Product Management, QA, Support, and Customer Success teams to understand the product new features and enhancements, real world usecases where Identity and Access Management features are used, and customer requirements and feedback to produce and maintain documentation.

    If you are someone who has a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

    Job Duties and Responsibilities:

    • Design, develop, edit, and produce accurate and effective technical documentation for Okta products.
    • Work closely with Engineering, Product Management, QA, Support, and other members of the Documentation team to ensure quality and accuracy of content.
    • Analyze customer feedback before and after producing the documentation, and enhance quality of the content accordingly.
    • Contribute to the internal initiative to enhance documentation standards, content architecture, website presentation, and processes.

    Minimum Knowledge, Skills, and Abilities:

    • 4+ years of relevant experience in writing technical documentation for Cloud and/or Enterprise products. Practical experience in topic-based writing, minimalism, and scenario-driven development
    • Knowledge or experience of Okta or similar Identity and Access Management products and technology
    • Strong ability to understand practical applicability of security products in the real world and produce use case-based content
    • Experience using Madcap Flare or similar authoring tool
    • knowledge of Git or Github experience
    • Proven record of writing accurate, clear, and concise documentation for global audience
    • Experience in any of the following is an added plus: API-based Developer documentation, end-user documentation, localization, development of web sites, working knowledge of html/css/javascripts

      

    Education and Training:

    Bachelor's degree in Computer Science, Technical and/or Professional Writing, or a related degree

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    Senior Technical Writer
    Okta, Inc.