Senior Manager, People Operations

Posted 2 days ago
Main Location
San Francisco, CA, United States
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Your Opportunity

New Relic’s People Team is seeking an innovative People Operations leader to transform the Global People Operations team and design the future HR Shared Services function. Our People Operations team provides global HR support for processing employee data transactions and processing Zendesk items.

What You’ll Do

This role will drive the transformation of our overall HR service delivery model by optimizing and redesigning HR processes and Shared Services technologies. You'll evaluate our current working model and collaborate with HR Business Partners and global stakeholders to build a new People Operations Shared Services delivery model by recommending and implementing improved policies and procedures to drive operational efficiency and customer satisfaction.

You will coach, mentor and develop team members to ensure their skills, knowledge, and responsibilities align with the group/company goals and maintain effective morale, productivity, and capability. You will lead your team by example and inspire employee commitment through appropriate level of hands-on training to enable your team members reach their full potential.

Your Qualifications
  • 8-10 years of progressive HR experience in a global HR Operations which include Shared Services system related technology, processes, and metrics.
  • Hands on experience developing, recommending, and implementing global HR operational solutions and automated processes to drive self-service, and increase employee satisfaction.
  • Functional knowledge of HR principles, practice, and processes including employment federal, state, and local laws.
  • Solid understanding of global HRIS (Workday preferred) systems, ATS systems, and Zendesk/ServiceNow knowledge, and HR Operations automation processes.
  • High level of working knowledge of metrics/EDW/ dashboards for data analytics.
  • Strong knowledge of G-Suite Products, Microsoft Access, and advanced Excel skills.
  • Exceptional team player and project manager with a sense of urgency, and strong team collaboration capability, and partnership with various level of key stakeholders.
  • Attention to detail, the utmost discretion when working with confidential data, and dedication to customer service.
  • Great hands-on manager and mentor for team member development
  • Exceptional communication and presentation skills; commendable ability to prepare audience-oriented presentation materials for successful implementation.
  • Bachelor's degree or equivalent work experience in business, systems, HR, or related fields; SHRM certificate plus.

Please note that visa sponsorship is not available for this position.

Our Office

Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity, and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility, and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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Senior Manager, People Operations
New Relic