Global Head (f/m/d) of Field Service

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Knowledge for the world of tomorrow.
Our worldwide teams at Siemens Smart Infrastructure (SI) intelligently connect energy systems, buildings and industries to significantly improve efficiency and sustainability.

We create environments that care.
Our worldwide teams within the Business Unit Distribution Systems (DS) provide reliable power distribution grids of today while investing into the Future Grids portfolio.
With our competence, we provide integrated solutions: From early consultancy via engineering to project management and all the way to installation and commissioning - from field service to consulting and training.

What part will you play?
  • As Global Head of Field Service you act as an EHS-role-model that promotes a zero harm and environmental responsible culture within our global FS organization
  • You develop and implement Field Service concepts and strategies to further develop the global Field Service organization in the areas of: 
    • Global competence and resource management (skill gap analysis, training, certification etc.)
    • Global performance management (KPI’s, partner management, process optimization, digitalization)
    • New service portfolios
    • Best practice sharing and Experience sharing
  • The steering of our service workshop activities within our globally distributed service corners belongs to your tasks
  • Finally, you push selected global Customer Service Execution and Field Service-related activities to support our growth plan and strategy  
What you need to make real what matters.
  • The basis of your success is a master´s degree in electrical- or mechanical engineering or in a related area
  • You have long-term experience in the field service execution
  • Furthermore, you have knowledge of MV equipment, Protection Systems, Energy Storage and Charging infrastructure
  • You have experience and seniority in a leadership role, project management experience would be advantageous
  • You have a strong customer service orientation as well as communication skills and the ability to think and lead strategically
  • You are advanced in troubleshooting and multi-tasking skills
  • Finally, you have fluent German as well as English skills and the willingness to travel (~30%)

Make your mark in our exciting world at Siemens. - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Smart Infrastructure

Company: Siemens AG

Experience Level: Experienced Professional

Job Type: Full-time

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Global Head (f/m/d) of Field Service