Posted 2 months ago by

Payments Representative

Knoxville, TN, United States
Employment: Full Time Experience: Junior

Let's get to business! We are looking for a Payments Representative for our new Operations Center in the Greater Knoxville Area. As a Payments Representative you will assist customers who have fallen behind on their payments and help them get current. Our Payments Representatives handle inquiries through a variety of different channels whether it’s via phone calls (inbound and outbound), e-mails, or instant messages.

Responsibilities:
  • Assist customers by taking payments, setting up payment plans and negotiating account settlements
  • Work with a team while adhering to individual metrics.
  • Help us better serve our customers by identifying and communicating process improvement opportunities.
Minimum Requirements:
  • High school diploma
  • Type 35 words per minute
  • Pass a computer literacy test
  • Able to work mandatory overtime
Preferred Requirements:
  • Bachelor’s degree
  • At least one year of work experience in a customer focused environment or equivalent military experience
  • Have collections experience
  • Passionate about helping people
  • Strong verbal and written communications skills
  • Ability to adapt to a rapidly changing environment
  • Goal-oriented and quality focused
  • Prior experience in financial services, sales, or collections
  • Ability to work non-standard shifts
Benefits:
    • Relaxed dress code
    • Generous PTO package
    • BlueCross/BlueShield Medical & Dental Insurance
    • VSP Vision Insurance
    • 401k with a 4% match
    • And more!

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