Let's get to business! We are looking for a Payments Representative for our new Operations Center in the Greater Knoxville Area. As a Payments Representative you will assist customers who have fallen behind on their payments and help them get current. Our Payments Representatives handle inquiries through a variety of different channels whether it’s via phone calls (inbound and outbound), e-mails, or instant messages.
Assist customers by taking payments, setting up payment plans and negotiating account settlements
Work with a team while adhering to individual metrics.
Help us better serve our customers by identifying and communicating process improvement opportunities.
High school diploma
Type 35 words per minute
Pass a computer literacy test
Able to work mandatory overtime
At least one year of work experience in a customer focused environment or equivalent military experience
Have collections experience
Passionate about helping people
Strong verbal and written communications skills
Ability to adapt to a rapidly changing environment
Goal-oriented and quality focused
Prior experience in financial services, sales, or collections