Community Program Manager

Job Requisition ID #

Position Overview
We are looking for a program manager to support and lead various customer focused programs. This position will manage the steady operation of our Community internal programs/projects and ensure completion of new timebound projects, including the planning to effectively convert program/project requirements to deliverables.  It will require strong organizational ability to ensure the program/project scope meets objectives and milestones, including organizing activities, meetings, and action plans to mitigate any risks.

Responsibilities

• Monitor program/project to ensure completion within defined roadmap, schedule, budget, and metrics. Prepare and distribute various reports and updates on the status of the program to various audiences, functional management

• Develop strong stakeholder and customer relationships and maintain effective communication channels

• Consult with others on development and execution of program/project plans. Develop practices and processes for managing customer and stakeholder expectations globally

• Establish strong relationships with members of the Community team. Gain an understanding of country and cultural differences

• Develop success criteria and metrics with DEP Community Analytics lead

• Analyze program/project metrics and trends to evaluate success of overall program. Anticipate potential issues and implement appropriate remedies

• Monitor program/project strategies, tactics, and procedures to meet changing needs of the business. Gather feedback through meetings, phone calls, surveys, and other methods. Maintain the efficient and effective operation of the program by implementing changes as required

• Ability to identify and coordinate alternative solutions, and propose new, efficient ways of working

• Deliver a variety of presentations and regular status reports in support of the program and key objectives

• Actively participate with customers to increase program interest and engagement

• Team and Customer Engagement:

• Monitor programs/projects from initiation through delivery, and daily management by interfacing with the Community team, other internal groups, and customers globally

• Maintain open communication among the Community program/project team members and lead program/project review meetings. Support team members and establish healthy, collaborative relationships. Maintain enthusiasm, energy and focus in a variety of circumstances. As called upon, collaborate on the program/project purpose and vision

• Participate in the creation and management of objectives and key results working with various Community team members

• Interface with various functional groups, program/project teams and other stakeholders to effectively resolve issues and remove barriers to program success. Implement and improve procedures and processes to optimize program effectiveness.  Work with teams on documenting processes

• Plan content and collaborate on the delivery on internal and external program communications to the appropriate audience through various channels, including email, newsletters, conferences, seminars, and road shows

Minimum Qualifications

• 5+ years’ experience in leading global initiatives

• Can run efficient program meetings

• Effective at communicating new concepts

• Strong organizational skills

• Exceptional English writing skills in a personable yet professional tone

• Exceptional customer focus when delivering programs

• Continuously meets deadlines with a strong attention to detail / execution focused

• Experience in hosting events, strong presentation skills and public speaking

• Effectively manage stakeholders

• Deep understanding of MS Office with ability to pick up new tools quickly

• Ability to travel

The Ideal Candidate

• Fantastic interpersonal skills and a great listener

• Infectious can-do attitude in fast paced environment

• Exceptionally passionate about collaborating and advocating for customers

• Always looking to be best in class

• Excellent work ethic and aptitude for learning new things

• Thrives in building and growing relationships

• Team player, but willing to take charge

• Ability to travel

• BA/BS

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.