Order Management Specialist Americas

Posted a month ago
Main Location
Waltham, MA, United States
Open jobs

Imagine New Horizons… 

The Americas Small Business Administration Group is seeking a Bi-Lingual Order Management Specialist to join the North American Order Management Team. This position will be based in our San Diego office.  Ideal applicants will have good customer support experience and database management skills.

 

Do you want to be inspired and enjoy coming to work? At Dassault Systèmes, we empower our employees and support their passion to change the world and create the future. Let’s design new horizons together with the power of 3DEXPERIENCE virtual universes! 

Shape your career with3DS! #WeAre3DS 

What Will Your Role Be? 

Manage and approve Order, Claims, Renewals in compliance with DS policies and rules (may be responsible for a specific scope: partners, countries, direct customers, brands,…). Support sales organization in the execution of the guidance provided by sales administration best practices, Legal and/or Pricing.

Your Challenges Ahead

  • Analyze, approve and process orders in compliance with DS policies and rules.
  • Ensure internal key controls are strictly applied
  • Ensure the published rules and policies are strictly followed
  • Ensure the reliability and accuracy of customer database content (licenses and keys)
  • Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
  • Contribute to the Drop testing when required
  • Coach sales and partners in the execution of processes, tools  and published business practices
  • Contribute to integration process (Brands, acquisitions, new sales, ....)

Your Key Success Factors

  • Experience with order management or customer support functions
  • Analytical and problem-solving skills
  • Ability to work in a cross-functional team
  • Ability to multi-task at a high level
  • Ability to thrive in a dynamic environment
  • Fluent in Spanish and/or Portuguese
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
Order Management Specialist Americas
Dassault Systèmes