Order Management Specialist Americas

Posted a month ago
Main Location
Waltham, MA, United States
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Imagine New Horizons… 

The Americas Small Business Administration Group is seeking a Bi-Lingual Order Management Specialist to join the North American Order Management Team. This position will be based in our San Diego office.  Ideal applicants will have good customer support experience and database management skills.


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What Will Your Role Be? 

Manage and approve Order, Claims, Renewals in compliance with DS policies and rules (may be responsible for a specific scope: partners, countries, direct customers, brands,…). Support sales organization in the execution of the guidance provided by sales administration best practices, Legal and/or Pricing.

Your Challenges Ahead

  • Analyze, approve and process orders in compliance with DS policies and rules.
  • Ensure internal key controls are strictly applied
  • Ensure the published rules and policies are strictly followed
  • Ensure the reliability and accuracy of customer database content (licenses and keys)
  • Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
  • Contribute to the Drop testing when required
  • Coach sales and partners in the execution of processes, tools  and published business practices
  • Contribute to integration process (Brands, acquisitions, new sales, ....)

Your Key Success Factors

  • Experience with order management or customer support functions
  • Analytical and problem-solving skills
  • Ability to work in a cross-functional team
  • Ability to multi-task at a high level
  • Ability to thrive in a dynamic environment
  • Fluent in Spanish and/or Portuguese
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Order Management Specialist Americas
Dassault Systèmes