Dell Boomi Advanced Support Engineer (US - Remote)

Main Location
Round Rock, TX, United States
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Advanced Support Engineer

Join us as an Advanced Support Engineer on our Boomi Customer Advocacy team in Remote- US to do the best work of your career and make a profound social impact.

What you’ll achieve

Dell Boomi, the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry's first-to-market Integration Cloud™, is recruiting for the position of Advanced Support Engineer.

The Advanced Support Engineer will be responsible for managing and resolving technical issues for Dell Boomi partners and customers.

You will:

  • Be a key part of the full product development lifecycle of software applications offered by Boomi
  • Investigate and resolve complex customer issues; maintain high customer satisfaction
  • Work independently with a moderate level of guidance from engineering management
  • Work comfortably within a high pressure environment
  • Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments
  • Recommend best practices and techniques to customers
  • Research, validate and recommend key solutions
  • Mentor other Boomi engineers, including design collaboration and code reviews
  • Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor’s or Master’s degree in Engineering or Computer Science
  • 8+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
  • Experience in designing and implementing highly scalable, high throughput web applications and backend systems
  • Technical understanding of SQL, Hibernate, XML and JSON
  • Knowledge of SOA concepts
  • Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
  • Exposure to mature development processes including use of source code control systems like Git
  • Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams

Desirable Requirements

  • Knowledge of RIA technologies, especially GWT is a plus
  • Knowledge of Agile development methodology is a plus
  • Knowledge of Linux/Unix environments is a plus
  • Strong reading, writing and oral communication skills
  • Work experience with an enterprise software or web company is important

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here

Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Dell Boomi Advanced Support Engineer (US - Remote)
Dell Technologies