The Associate Support Engineer is an entry level Customer Support role. SendGrid is growing and looking to hire a someone who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding communication skills, keep reading.
What You'll Do
Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
Provide product support for common customer inquiries received via the telephone, email and chat.
Assess the nature of product or service issues and resolve basic support problems.
Log customer interactions and tag/categorize issues accordingly.
Escalate complex issues to more senior Support staff.
Perform general tasks and complete routine assignments.
Identify ways for improving existing process and procedure.
We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
High Energy, optimistic outlook and positive attitude
Empathetic approach to troubleshooting and customer service
Quick learner, willing to take initiative, and has great follow through
Strong listening skills and analytic abilities
Introspective with passion for self-improvement
Passion for applied learning in a fast paced environment