Business Operations Manager

Denver, CO, United States Full Time

We are seeking an exceptional and passionate Manager to join the newly created Business Operations (BizOps) function within SendGrid. The BizOps function is central to SendGrid’s strategy efforts, and we are a small “SWAT team” focused on high priority strategic projects for SendGrid’s Executive Leadership team. The team will be a substantial contributor to our strategy for profitable growth, and will have the opportunity to accelerate SendGrid’s ability to create shareholder value.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Work on top priority strategic projects, directly with the leadership team
  • Deeply understand SendGrid’s business health and key performance metrics
  • Deep dive regularly into metrics to identify root cause issues and opportunities and follow through with action-oriented insights
  • Execute on research and benchmarking exercises to inform hypotheses and recommendations
  • Work on targeted initiatives and projects in close collaboration with the cross-functional partners
  • Evaluate new market opportunities, analyze risks and implementation challenges and synthesize findings and insights
  • Translate recommendations to results by executing on action plans and project/program managing as needed
  • Efficiently and effectively communicate findings / progress to cross-functional teams, senior leadership and broader SendGrid organization
  • Build strong, trust-based relationships with SendGrid’s functional leadership
  • Report to the VP of BizOps, and work together to build a stellar BizOps team

About You

  • 4-6 years of experience at a top-tier management consulting firm, investment bank, private equity, or technology company.
  • Natural problem-solver with strong quantitative and qualitative skills. Comfortable with ambiguity and 80/20 thinking to quickly tease through complexity
  • Highly collaborative, and partner-oriented professionally; team-first attitude enables you to easily and effectively work with multiple cross-functional teams
  • Significant experience bringing structure and strategy to ambiguous problems; excellent strategic thinker who can frame problems effectively  
  • Analytically precise; able to do large scale analytics and frame alternatives, conclusions, and recommendations
  • Clean communications and presentation skills, able to explain complex business issues in easy to understand terms
  • Passionate and loves helping others drive successful business outcomes in their areas of responsibility
  • Strong attention to detail
  • MBA degree preferred

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