Technical Writer (Open to Remote)

Remote
Posted 7 days ago
Main Location
New York City, NY, United States
Open jobs

Technical Writers are an integral part of the rapidly-growing Kinesso Solutions Marketing organization. This team is responsible for all global marketing initiatives in support of Kinesso solutions, and work cross-functionally with teams including Product, Engineering, Client Solutions, Brand Marketing and more to deliver impactful initiatives on behalf of Kinesso.”

As a Technical Writer at Kinesso, you will join a small, dynamic team of writers working in an Agile environment to create and maintain user documentation and release notes for a suite of applications that integrate ad tech and martech.

Job Responsibilities

Confluence experience is required.

You will:

Develop, write, and update clear, concise, structured user guides, quick start guides, FAQs, release notes, and other learning and help content for multiple products.

Review, edit, and/or re-write material prepared by other writers on an on-going basis to keep documentation up to date and to our current standard.

Proactively identify and address documentation needs as well as ensure the quality, discoverability, and accuracy of the content you create and develop.

Regularly communicate with product, support, product marketing, engineering, and other teams about product features, status, and documentation needs.

Track product development activities in JIRA.

Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, grammar, punctuation, and spelling.

Contribute to tools and processes that make documentation more accessible, efficient, scalable, and collaborative.

Desired Skills & Experience

You should have:

6+ years of experience writing technical documentation, including release notes, quick start guides, comprehensive user guides, FAQs, use cases, and in-app help.

Exceptional writing and editing skills, as well as strong communication skills.

Experience with Agile software development, Confluence, and developer workflow tools such as JIRA.

Experience owning documentation for multiple products.

Strong interviewing skills and comfort interviewing product managers and other subject matter experts.

Experience structuring content for ease of comprehension and communicating complex concepts in a clear, concise manner for technical and non-technical users.

Ability to work both on a team and independently.

Ability to work with remote teams and surmount language, cultural, and time zone differences.

Keen ability to work in a non-linear manner within and among projects, prioritize, and meet multiple deadlines.

Passion for technical challenges—you like to tinker with new products to see how they work and explain them to others.

Bonus Skills

Experience in marketing and ad tech

Experience documenting APIs

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Technical Writer (Open to Remote)
Kinesso Ltd.