Posted a month ago by

Channel Success Manager

Employment: Full Time Experience: Mid-Level

As a Channel Success Manager your job will be to enable newly signed resellers to become successful in their first 6 months, with the goal of converting those new channel partners to tier 1 resellers. You will also be responsible for supporting existing tier 2 resellers.

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Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

  • Manage, support, and enable resellers through the on-boarding process.
  • Support, motivate, and enable tier 2 resellers to achieve Tier 1 status.
  • Provide sales enablement to tier 2 resellers
  • Sell through partner organizations to end users in coordination with partner sales resources.
  • Act as a liaison between the GitLab and tier-2 channel partners.
  • Build, maintain, and manage relationships with these partners.
  • Establish productive, professional relationships with key personnel at these partners.
  • Coordinate the involvement of GitLab personnel,including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
  • Manage direct/channel conflict by fostering excellent communication between the channel and direct teams.
  • Participate in a planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Proactively assess, clarify, and validate partner needs on an ongoing basis.
  • Previous in a channel sales environment
  • Ability to perform presentations or training via web application or in-person
  • Preferred experience selling in the Software Development Tools and/or Application Lifecycle Management space
  • Preferred experience selling Open Source Solutions 3+ years of experience with B2B sales
  • Interest in GitLab, and open source software
  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships with partners and GitLab teams.
  • Strong personal network within the industry.
  • Driven, highly motivated and results driven.
  • Ability to be flexible in your work schedule to accommodate channel resellers in multiple time zones
  • You share our values, and work in accordance with those values.
Hiring Process:

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

-Selected candidates will be invited to schedule a 30 minute screening call with our Recruiting team
-A 30 minute interview with the Director of Global Alliances
-A 45 minute interview with Chief Revenue Officer

As always, the interviews and screening call will be conducted via a video call.
See more details about our hiring process on the hiring handbook.

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