VP, Product Management for Incident Response

Full Time Posted a month ago
Main Location
United States
Open jobs
PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

Our product managers create and drive long term strategy by innovating on behalf of customers,  analyzing key metrics, and by working directly with customers on developing new product features  and roadmaps. Together, we solve real customer issues and fulfill our mission being the platform  that reduces time and effort for urgent work across the org, when seconds matter, covering both  reactive (website/service down) and proactive (capitalizing on new opportunities quickly). 

The VP of Product Management for Incident Response will lead our core product team in defining,  driving and delivering product capabilities for our thousands of customers. Companies around the  world use our product for incident response and full service ownership. Whether your IT  operations group is managing an aging monolith or your full-stack developers are developing and  managing hundreds or thousands of microservices, our SaaS products help them keep it all  running, minimizing on call efforts and ultimately reducing meantime to resolution (MTTR). 

At PagerDuty, we’re building an inclusive workplace that represents the real, everyday people we  support around the world. From how we build our teams, to who sits in the boardroom, we hope  you can see yourself at PagerDuty. 
How You Contribute to Our Vision
  • Create the product vision, strategy, and roadmap for the PagerDuty’s lighthouse  product, Incident Response. 
  • Build compelling business cases through customer feedback, financial and competitive  analysis, and engineering inputs that articulate the value for new investment areas.
  • Partner with other PagerDuty leaders in AI Ops and Automation to ensure a holistic  customer experience. 
  • Make hard prioritization and trade-off decisions based on our constantly evolving  world. 
  • Work with internal partners, external partners and our customers to solicit feedback,  refine strategy and features, and ultimately evolve the product. 
  • Work closely with product engineering to define customer consumable APIs,  understand tradeoffs, and optimize planning. 
  • Understand competitive solutions and market forces to derive product planning  implications. 
  • Guide go-to-market by collaborating early with product marketing and partner  marketing teams. 
  • Partner closely with Business Development to identify and analyze strategic partner  alliances. 
  • Act as an advocate for the customer to ensure we are solving the right problems in the right way. 
  • Lead, coach and develop a talented team of product managers 
Minimum Requirements
  • 15+ years of strategic product planning and product execution experience • People management experience; hiring, leading, mentoring, and growing high  performing teams 
  • Experience working with large enterprise customers
  • Experience building platform tooling for partners 
  • Experience with Agile/Scrum methodologies 
  • Excellent interpersonal and communication skills 
  • Proven ability to partner and collaborate cross-functionally and at all levels • Effectively balance strategic/business acumen with deep-dive technical/engineering
  • Innovative thinker, get stuff done attitude, be a positive disruptive force for change 
Preferred Qualifications
  • Experience building extensible platforms 
  • SaaS software experience 
  • Former developer; understanding of developer persona and needs
  • Passionate and credible evangelist to champion PagerDuty in the market • Technical undergraduate degree coupled with an MBA 
PagerDuty Offers:
- Competitive salaries and company equity
- ESPP (Employee Stock Purchase Program)
- Retirement plan with company match
- Comprehensive benefits package from day one 
- Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent
- Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after
- Paid holidays and sick leave
- Paid employee volunteer time - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs

About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Additional Information
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
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VP, Product Management for Incident Response