Solution Implementation Manager (Remote Eligible)

Main Location
Bellevue, WA, United States
Open jobs
powertofly approved What Smartsheet Inc. Has to Offer:

Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. They know that the highest performers have rich and full lives, which is why they deliver benefits that support you in and out of the workplace, including:

  • Fully paid medical premiums
  • 15 vacation days, 10 holidays, sick time and unlimited rollover
  • Paid parental leave
  • Employee Stock Purchase Program
  • When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact – fast? Smartsheet's purpose is to empower everyone to improve how they work.

    We are looking for an experienced Solution Implementation Manager to guide engagement and product adoption for launch customers within the DACH region. As a Solution Implementation Manager, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet. This full-time position reports to a Manager of Solution Services and is based in London, UK.

    You Will:

    • Recommend and build solutions required that accelerate time to value for our customers within launch guidelines
    • Help configure successful application integrations such as Jira, Salesforce and Single Sign-On (SSO)
    • Become the subject matter expert (SME) on Smartsheet product capabilities
    • Expand upon the Smartsheet solution portfolio, demonstrating best practices in implementation for use cases across variety of industries and departments
    • Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
    • Navigate customer conversations that lead to account growth
    • Accomplish other tasks as assigned

    You Have:

    • Hands-on experience in all aspects of solution delivery including scoping, design, configuration, customization, and implementation of SaaS applications
    • High level of motivation, excellent at follow-up, team-player that delivers within defined timelines
    • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
    • Curious collaborator with the desire to work in a team environment
    • Willing to travel periodically based on customer and business need
    • Bachelor's degree or 2+ years of equivalent work experience
    • Hands-on working experience in the configuration, customization, and implementation of SaaS applications
    • Authorization to work in the UK for any employer on an ongoing basis

    Perks & Benefits:

    • Employer-paid Private Medical and Dental, additional cost for family members
    • Lucrative Employee Stock Purchase Program (15% discount)
    • Monthly contributions toward your pension
    • 33 days paid for Holiday, plus 10 Sick days
    • 12 weeks fully paid Paternity/Maternity/Adoption Leave
    • Personal paid Volunteer Day to support our community
    • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
    • Company Funded Perks including a counselling membership, salary sacrifice options, commuter discounts, and your own personal Smartsheet account
    • Teleworking options from any registered location in the U.K. (role specific)

    About Smartsheet

    At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, it can set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

    Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Solution Implementation Manager (Remote Eligible)
    Smartsheet Inc.