Technical Account Manager

Posted a month ago
Main Location
Seattle, WA, United States
Open jobs
powertofly approved What Karat, Inc. Has to Offer:

Karat is the first dedicated marketplace for technical interviewers. Their network of seasoned engineers conduct the first rounds of technical interviews for elite engineering companies. Karat's unique approach recognizes that people are central to the hiring process and that they can be supercharged by leveraging machine learning and Karat's rich database of the world's interviews. Karat knows it's important to live a balanced life so they take care of their team with some great perks.

  • 100% coverage of health, dental, & vision insurance
  • Flexible work environment
  • Unlimited time off
  • Meaningful equity in the company's success
  • Equipped for success with a new MacBook Pro + monitor & whatever other gear you need
  • Great interviews are engineered.  Come help Karat make every interview predictive, fair and enjoyable.

    The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.  

    Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

    The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

    As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

    Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

    Technical Account Management at Karat

    Our Technical Account Management team is committed to ensuring all Karat clientele are building and executing fair, predictive technical interviews. Working closely with Customer Success and Sales, we use our technical expertise to advise our clients on Karat’s approach to interviewing, and how it can best serve their needs.

    As our Technical Account Manager, you will be known as the technical subject-matter-expert on our product offering. Our clients will rely on you to understand their hiring process, company and team make up, and performance needs in order to build a high-performing interview plan. Partnering with Alignment and Sales Engineers, you will analyze data, develop proposals, and strengthen the partnership between Karat and our clients.

    Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). This position requires approximately 10% travel to meet with client teams (currently on pause due to COVID-19, but will open up in the near future).

    Core Responsibilities Be a Partner
    • Ensure performance delivery of the Karat technical interview. With your technical expertise, map the background experience and future performance our clients are looking for to the correct content within our product to ensure accurate delivery output.
    • Deliver fair and predictive interview plans. Build rapport with our clients with the goal of helping them create consistent, predictive interview formats.
    • Partner with non-technical teams through the client lifecycle. Attend meetings with client-facing teams in order to speak to the technical performance of our product. Address technical concerns and bring those discussion points back to our engineering and product team in order to help with product prioritization, ultimately maximizing the value of the Karat product.
    Own It
    • Be the technical product expert for the entire client lifecycle. Work closely with the rest of the customer success organization in the creation and building of our technical knowledge base.
    • Further solidify the role of technical solutions. Contribute to the improvement of the Technical Account Management and Sales Engineering teams internal processes by identifying new areas where we can provide value to our clients.
    About you
    • 5+ years in Sales Engineering, Technical Account Management, technical consulting, or similar professional experience
    • Previous experience supporting enterprise SaaS/B2B companies, with clients ranging from mid-level to Executive leadership
    • Working knowledge of SQL and data analysis highly preferred
    • Bachelor’s degree in computer science or equivalent
    • Strong, clear communicator that balances clarity and compassion (verbally and in writing)
    • Previous experience hiring, interviewing, and/or mentoring Software Engineers a plus
    Benefits of joining Karat

    While doing meaningful work is rewarding in itself, we also offer the following programs and benefits for all our full-time employees:

    • Competitive salary and benefits
    • Medical / dental / vision insurance 
    • Flexible vacation and paid company holidays
    • Paid parental leave 
    • Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)
    Statement of Non-Discrimination:

    In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

    We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

    If you have a disability or special need that requires accommodation, please let us know at people@karat.com.

    Textio Score: 97

    Thank you Textio for helping us create inclusive job descriptions that prioritize transparent, unbiased candidate experiences from the very beginning.

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Technical Account Manager
    Karat, Inc.