Posted 21 days ago by

Summer 2018 Customer Experience Design Internship

New York City, NY, United States
Employment: Full Time Experience: Junior

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

News is about people—the people who make it, and the people who consume it. From Warren Buffett announcing his latest acquisition to the college kid scrolling through the WSJ app, both sides are crucial to the survival of a news organization.

So what happens when the newspaper doesn’t get delivered, or when the iPad app crashes? What needs to be done when an analyst can’t find relevant articles on Factiva, or when a lawyer can’t access Risk & Compliance? Any of these situations could lead to a loss of credibility and trust, which is why we need competent and persistent Customer Experience Interns.

In this ten week internship you will help us explore and improve our customer experience approach at Dow Jones. You will gain a fuller understanding of how internal teams work to build amazing customer experiences. Over the course of this internship you’ll work with key executives on our business challenges, work on real issues each day, and pitch solutions to our management team.

As a member of the Customer Experience Design team, you will be challenged to think about the complete end-to-end customer experience for our products--from a new customer ordering a subscription to The Wall Street Journal to the 20 year subscriber who calls customer service to report a delivery issue.

Think this might be a fit? Ask yourself these questions first:

Are you a people person? You know, the kind of person who’s approachable, a problem solver, a self-starter, and a keen negotiator?

Do you care about our content? We deliver the most trusted news and information, enriched by technology, to help our customers grow and prosper. Powered by Factiva and The Wall Street Journal, Dow Jones content impacts more than 42 million people worldwide.

Are you a paid content and media junkie? The Customer Experience Design team consistently examines good and bad customer experiences inside and outside of the publishing industry, and is on top of the latest digital industry news and trends.

Are you a good fit for our culture? Dow Jones is a company on the move. Do you “deal” with change or do you take an active part in being that change?

We're looking for candidates who are working towards a bachelor's degree with at least one year of school completed.

Application Deadline: January 31, 2018
Required Skills
Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

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