CA - El Segundo
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Job Description: This is a role in the Raytheon Intelligence & Space (RIS) Digital Technology (DT) Program Solutions & Services (PS&S) organization as part of the operations support team. The team supports a variety of Engineering Tools (Electrical, Mechanical, Systems, and Software) used in Unclassified and Classified Environments. This position will be located in El Segundo, CA. This person will be a key team member helping the organization deliver service excellence around the following activities: interfacing with program personnel and programs’ engineering and DT teams; coordinating resources to provide appropriate tool related services; helping users on programs effectively use tools; troubleshooting tool related problems; and tailoring tools to specific program needs. The ideal candidate has a passion for automation and learning new engineering tools and technologies.

The duties of this job include but are not limited to:
  • Engage and consult with engineers on the implementation of engineering software solutions; assist programs in the use of and adoption of solutions and emerging technologies
  • Deploy engineering applications. This includes the software installations, configurations, integrations and user acceptance of the applications
  • Provide general user support for engineering tools
  • Set and manage customer expectations while ensuring priorities are optimally met
  • Manage installations and upgrades for engineering tools
  • Function as part of the virtual Program Solutions and Services Operations support team
  • Ability to multi-task, to support multiple customers, and to work within specific schedule and cost constraints

    Required Skills:
  • B.S./M.S. in Electrical Engineering, Computer Science, Computer Engineering, Systems Engineering, Information Systems, or related technical degree and 5 years relevant experience
  • Knowledge of the software development process
  • Working knowledge (including day to day use on a program) of common Engineering Tools.
  • Familiarity with Windows, Unix and Linux environments
  • Experience with using common software installation mechanisms for Windows and Linux.
  • Ability to troubleshoot / solve complex problems
  • Ability to learn new skills and knowledge in a constantly changing environment
  • Strong communication, presentation, and people skills with ability to interface with senior engineering leaders and program management personnel.
  • Strong teamwork skills – The ability to interact productively with end users, analysts, other Raytheon personnel, and customers in a diverse team setting
  • Lead continuous improvement activities associated with reducing service delivery costs and schedule and improving customer experience
  • Build relationships with IT leadership and the programs to enable timely issue escalation and resolution
  • Ability to work and collaborate in virtual environment where team members are not co-located.
  • Self-motivated and able to function with minimal oversight
  • Existing Top Secret DoD security clearance

Desired Skills:
  • 5 years program work experience in roles of increasing technical leadership and responsibility
  • 5 years engineer tool support experience
  • Understanding and implementation experience with AGILE software principles and/or SAFE
  • Customer engagement/relationship management experience or prior consulting experience.
  • Strong computer skills and/or programming experience in one or more languages, including scripting languages.
  • Familiarity with working in Closed Area Secret and Top Secret DoD environments.
  • Experience generating documentation/tooling aids and instructing others
  • Experience with cloud based solutions such as AWS
  • Experience using containers, and strong automation skills such as the automation of applications packaging, test automation, automation of operations
  • CompTia Security + certification
Required Education (including Major): B.S. in Electrical Engineering, Computer Science, Computer Engineering, Systems Engineering, Information Systems, or related technical degree and 5 years relevant experience.


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Multi Discipline Systems Administrator: Engineering Applications