Uncover and nurture strong client relationships in the corporate market. In the assigned print territory, the Account Representative will call on corporations to renew Wall Street Journal and Barron’s existing corporate accounts. This essential role not only contributes valuable circulation and revenue in the short run, but it also enhances future Dow Jones subscribers.
The Account Representative will regularly place outbound calls, email and provide customer service to his/her assigned companies. C-level are the primary audience, and the Account Representative will focus on understanding their objectives, offering solutions that integrate Dow Jones news products, and facilitating the process by which their employees benefit from the content. This work will involve both retention of an existing book of business, and upselling to increase our sales.
Additionally, the Account Representative will make engaging presentations to clients about the benefits and features of our products, demonstrating print and digital formats and explaining the value to career success. Also, the Account Representative will seek and close corporate deals that involve cultivating relationships with high-level administrators, building consensus among decision-making committees, and communicating with customer service colleagues to ensure smooth implementation. Throughout all of these activities, keeping Salesforce.com updated is essential.
Finally, the Account Representative will be responsible for providing feedback regularly and participating in special projects as needed. This includes gathering intelligence about his/her market and suggesting custom strategies, communicating competitors’ actions, and sharing best practices with teammates. It also occasionally involves collaborating with other Dow Jones salespeople on projects that increase sales.
1-3+ years Account Management experience. Experience working in the corporate environment, preferred but not required.
College degree (or equivalent), preferably in marketing, communications, or a business discipline.
Excellent oral and written communication skills, including proven presentation skills. Includes ability to speak equally effectively with both high-level administrators and undergraduate students.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
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