Director, Immunology Customer & Market Insights

Posted a day ago
Main Location
New York City, NY, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Provides leadership in driving market research, generating and embedding customer insights into decision making for a first indication of a new Immunology brand for psoriasis across multiple customer types.  Proactively partners with the immunology BI&A and brand (professional, consumer, VA&P, and medical) teams to ensure insights needs are identified and addressed; acts as a thought partner.

Leads a team of market research professionals in developing and executing customized primary research solutions, and delivering customer insights to drive improved decision making. Identifies opportunities and leads the development and deployment of innovative approaches and techniques in market research that reflect best practices.

Key Responsibilities and Major Duties

  • Focuses on multiple customer types, effectively leading a team and directing their priorities in line with business needs.  Actively coaches the Immunology market research team

  • Adapts and prioritizes resources to the needs of the business as tumor and indication priorities evolve

  • Proactively partners with the BI&A and brand teams and leads the market research team to identify Immunology knowledge needs, shape and properly define research questions to address them.  Ensures qualitative and quantitative primary research projects efficiently deliver against knowledge needs

  • Leads the market research team when developing customized non-standard research solutions to address complex, multi-faceted tactical and strategic business issues

  • Ensures customer insights are effectively and efficiently communicated.  Identifies opportunities and risks, and through the facilitation of discussions with brand teams translates them into actionable recommendations

  • Proactively identifies and creates opportunities to embed insights and influence decision making in the brand teams

  • Proactively identifies and creates opportunities for efficient sharing and strategic adoption of best practices and learnings across the therapy area and BI&A, specifically focusing on sharing launch/indication learnings across priority markets

  • Representative on the Immunology virtual team

  • Develops Market Research plans aligned to business need through collaboration with the Immunology BI&A and brand teams, creating synergies and eliminating duplication

  • Proactively identifies and leads BI&A organizational initiatives beyond therapeutic and functional responsibilities

  • Member of the Senior Forum

Key Stakeholders/Contacts – describe this position’s key internal matrix relationships and key external stakeholders/clients

  • Immunology Analytics, Competitor Intelligence, Forecasting and VA&P

  • Immunology US and WW brand teams

  • Immunology Market Research

  • International Markets

Experience – Responsibility and minimum number of years

  • 8-10+ years relevant work experience

  • Pharmaceutical industry experience required

  • Consulting experience working with a national consulting firm preferred

Competencies – knowledge, skills, abilities, other

  • Strong management skills and ability to provide leadership across multiple projects and customer types simultaneously, setting priorities and balancing a heavy workload

  • Strong management skills and ability to provide leadership across multiple projects and customer types simultaneously, setting priorities and balancing a heavy workload

  • Demonstrated active coaching and people development skills 

  • Demonstrated ability to proactively partner with and influence senior levels within and across functional teams

  • Broad experience in the key functional areas of market research including design and analysis of primary market research, secondary data analysis and higher-level analytics, such as models and forecasting

  • Experiences of both strategic and operational research techniques and business issues

  • Experience delivering superior analysis and embedding insights to drive business decisions

  • Exceptional analytical and strategic thinking skills; concise and impactful written and verbal communication skills

  • Consistently strong demonstration of the Core BMS Behaviors

Working Conditions

Travel Required (nature and frequency)

Minimal (10-15%). Occasional travel to attend market research business meetings and for knowledge sharing across BMS

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

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Director, Immunology Customer & Market Insights
Bristol Myers Squibb