Moody's Corporation
Jobs: 503
Headquarter: New York City, NY, United States

Client Services Specialist, Cloud

Toronto
powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    Our team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.

    Job Description

    The IT Client Support Specialist is responsible for providing technical assistance to external users of Moody’s hosted / SaaS offerings. This role will be assessing technical issues via phone or email and providing professional and knowledgeable technical support to external clients.
    Responsibilities
    • Provide level 2+ technical support to users
    • Provide clients with data management solutions related to implementation
    • Assist clients with scripting and other IT issues related to the use of our SaaS offerings
    • Provide internal helps and training on system features
    • Conduct internal testing and support
    • Adapt tools to client model logic
    • Responsible for testing of new system features
    • Define and document new client requests that are systems related
    • Other duties as assigned

    Qualifications

    Qualifications:
    • Bachelor's degree required; concentration in computer science, finance, or accounting
    • Graduate computer science degree from a recognized post-secondary institution is a plus
    • At least 3 years of experience in a similar capacity
    • Good working knowledge of programming for SQL and VBA
    • Working knowledge of Azure infrastructure platform and services
    • Working knowledge of Kubernetes and Azure Kubernetes services
    • Experience in troubleshooting and debugging code
    • Good client support and relationship management experience
    • Ability to work in a fast paced, dynamic team environment
    • Excellent research, analytical and problem solving skills
    • Strong communication skills both written and verbal
    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Client Services Specialist, Cloud
    Moody's Corporation