Senior Director, People & Change

New York City, NY, United States
Main Location
United States
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About FTI Consulting

FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & regulatory, reputational and transactional. With more than 4,600 employees located in 28 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges and make the most of opportunities. The Company generated $1.81 billion in revenues during fiscal year 2017. For more information, visit and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.

FTI Consulting continually strives to offer employees and eligible dependents, including domestic partners and eligible domestic partner children, a competitive and comprehensive benefits package. Please click here for more information.

FTI Consulting does not accept unsolicited resumes from external firms or agencies. FTI Consulting will not be responsible for placement fees associated with unsolicited resumes.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

About Strategic Communications

The Strategic Communications segment of FTI Consulting is one of the world's most highly regarded communications consultancies with a 30-year track record of designing and executing communications strategies for clients managing financial, regulatory and reputational challenges. The Strategic Communications segment serves as trusted advisors to management teams and Boards of Directors seeking to seize opportunities, manage crises, navigate market disruptions, articulate their brand, stake a competitive position, and preserve their permission to operate. Services of the Strategic Communications segment include financial communications, corporate reputation and public affairs, with specialty offerings that include M&A; communications, crisis communications, issues management, litigation communications, corporate governance, shareholder activism, proxy advisory, restructuring communications, employee engagement, change communications, strategy consulting, research, as well as digital and creative communications.

A Day in the Life as a Senior Director
As a Senior Director in our People & Change group, you will be supporting projects across a variety of industry sectors including energy, industrials, healthcare, technology and financial services. As a Senior Director, you will work in collaboration with colleagues and clients to provide tailored solutions that successfully engage employees and communicate change within organizations. You will develop in-depth knowledge of clients' objectives and challenges in order to design and implement innovative strategies to assist them through current situations and prepare them for the future.
You should be confident in an entrepreneurial environment, with the ability to establish and maintain strong client relationships, deliver high quality work, be ambitious and eager to learn, and contribute to internal practice development initiatives as well as new business activities. Periodic travel is required. Additional responsibilities include, but are not limited to, the following:

Client Delivery
  • Develop communication strategies and accompanying proposals, including staffing and budgets
  • Execute tactical plans and oversee the implementation work of other team members
  • Support multiple client teams to deliver high-quality work focused on client needs
  • Create client-ready deliverables in a timely and efficient manner
  • Provide strong project management
  • Identify resource needs and work with managers to assign individual responsibilities
  • Manage project budgets and support administrative procedures to ensure timely and accurate delivery of client invoices

    Business Development
  • Maintain solid relationships with clients and FTI colleagues across the FTI network
  • Proactively identify opportunities to grow existing client business, as well as new client opportunities
  • Actively participate in the generation of Strategic Communications new business proposals and presentations

    Practice Leadership
  • Continually seek ways to improve client service
  • Support the development, production and marketing of thought leadership surrounding emerging trends and issues
  • Take a lead role in managing and mentoring junior staff

    What Are We Looking For?
  • Master's degree is a plus
  • Certification in change management is a plus
  • Advanced proficiency in PowerPoint, Excel and Word
  • Excellent written and oral presentation skills
  • Ability to think strategically and analytically
  • Service-oriented attitude
  • Excellent interpersonal skills
  • A strong work ethic and an ability to be a self-starter
  • Proven project management skills and the ability to proactively support key client relationships
  • Strong time and priority management skills and an ability to effectively juggle multiple client projects
  • Desire and ability to work in a fast-paced, multi-tasking, deadline-oriented dynamic environment with regular change
  • A high level of integrity and sensitivity to confidential information

    Basic Qualifications
  • Bachelor's degree in Communications (e.g. Public Relations or Journalism) or a related field
  • 8 years of experience in strategic communications, with at least 5 years in an internal communications, change communications, or employee engagement role, preferably in an agency setting
  • 3 years of experience with crisis communications, M&A;, merger integration or other "event-driven," high intensity work
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