Technical Writer - Opportunity for Working Remotely

Posted 16 days ago
Main Location
Round Rock, TX, United States
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Technical WriterBusiness Summary

VMware’s Networking and Security Virtualization software unit has an immediate need for a technical writer with experience documenting networking, security, and virtualization products.

In this role, you will work extensively with the product and key stakeholders, develop your own expertise in using the product, and write clear explanations that show cloud administrators, data center administrators and network administrators how to install, configure and manage NSX products.

Job Role and Responsibilities

Do you strive to craft the right user assistance? Are you passionate about creating effective guidance and solutions for users so they can quickly resolve their questions? Are you interested in joining the team that develops VMware’s networking virtualization platform for the Software Defined Data Center (SDDC)? If so, we want to talk with you about this exciting opportunity.

We are looking for a proactive writer interested in joining a dynamic team. As a member of this writing team, you will:

  • Work with senior members of the writing team for guidance on the use of tools, writing processes, product understanding and collaboration with subject matter experts.
  • Work closely with networking, security and virtualization product designers and engineers.
  • Collaborate with product authorities and designers, calling on your technical writing skills to develop the right content in the right place.
  • Work with the product team to understand customer needs and challenges and how to effectively guide users through documentation and user interfaces.
  • Create installation, administrative, getting started, and troubleshooting content for the end-user documentation.
  • Be a part of the design and implementation of in-product help, co-developing the help content that users see and interact with.
  • Review and edit strings in user-facing interfaces, such as error messages and UI elements.
  • Work closely with program and release managers.
  • Ensure all user content is consistent with the VMware style guidelines.
  • Ensure all user content receives technical reviews and is produced on time.
  • Conduct peer reviews of content that you develop.
  • Communicate effectively with team members and stakeholders.
  • Provide feedback and make recommendations on product design, features, and functionality.
  • Align content to use cases, user stories, and established roles.
Required Skills

You should be passionate about user experience, understanding and explaining technical subjects, and writing for IT professionals and software developers.

  • Academic degree in technical writing or related experience.
  • At least two years’ experience researching, writing, editing, and reviewing product documentation and/or content in support of a technical product.
  • Effective communicator and collaborator.
  • Understanding of technical content development and design.
  • Proven ability to clearly explain complex technical concepts and create accurate procedural and reference information.
  • Solid planning and scheduling skills and experience working within tight deadlines.
  • Must be flexible and enjoy working with new technology in a dynamic environment where requirements change rapidly.
  • Excellent command of the English language.
Preferred Skills
  • Experience writing documentation for virtualization, cloud administrators, and network and security administrators.
  • Understanding of IT operations.
  • Understanding of UNIX/Linux command line.
  • Understanding of IP networking and virtualization technologies and infrastructure.
  • Proficiency with DITA or other XML-based documentation formats.
  • Experience developing documentation for SaaS-based products.
  • Experience with Jira or similar project tracking and management tool.
  • Understanding of the principles of minimalism, single-sourcing and structured writing.
  • Knowledge of a programming language.
  • Experience creating how-to videos.

Category : Engineering and Technology
Subcategory: Technical Writing
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-05-26

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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