Principal Business Analyst

Posted 12 days ago
Main Location
Arlington, VA, United States
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Our purpose is to serve the nation with the single most trusted and capable health information network, built to increase patient safety, lower costs and ensure quality care. 

What You’re Like

You like to innovate on a proactive versus reactive basis. You can play at the intersection of technology and business because your brain works both ways. You appreciate the healthcare industry’s need to innovate for safe, effective and connected healthcare. You can understand and deliver value in terms that customers use and care about, i.e. saving money, making their jobs easier, reducing manual work and, of course, improving patient care. You are ready to step into a key role as part of the solution—not just for your customers’ benefit, but for the entire nation.

What We’re Like

Surescripts Product Innovation is a diverse team of leaders who execute Surescripts’ business strategy.  We have a knack for surrounding ourselves with the right “brain trust” (read: select collaborators who are experts on a wide variety of topics) to inform our work. On the team, there are business gurus who understand the healthcare IT market and how a product will be positioned. There are experts who can translate an exciting concept into a set of requirements to actually go and build it. And there are pros who know what it takes to get new products to market and manage the more mature ones. And most importantly, this team has a deep technical understanding and can articulate Surescripts’ value in terms that will resonate with customers.

OK, But Here’s What It’s Really Like

Working at Surescripts Product Innovation, you’ll be called upon to coax the right information out of our customers to get at their unmet needs. You’ll maximize our deep relationships with our customers and the industry by monetizing our assets. You’ll leverage these assets—our nationwide network and the actionable intelligence it delivers—to create real value for customers. You’ll work to help put the right players—from payers to physicians to pharmacies—onto a common network so that they can more effectively communicate and coordinate high-quality and well-informed healthcare.

Job Summary

The Principal Business Analyst performs a crucial role within the Product Management team to create and maintain a strategic relationship between the business partners and the IT development team. This person will become the subject matter expert for Surescripts products.

The Principal Business Analyst will work with members of the product management team, Surescripts business leaders, and Surescripts customers to discover, define and communicate business processes and workflow, and develop business requirements for new and existing products.

The incumbent will lead elaboration of business ideas in support of business and product prioritization processes to assure effective translation to architectural, system analyst and other technical staff. The incumbent will also provide oversight as the product moves through the development process, pilots, early adopters, and general availability. The Principal Business Analyst will also work closely with the systems analysts, engineering team and QA teams to represent the voice of the business in the definition of detailed requirements for new products and enhancements.

  • Lead work with internal and external representatives to document the following, for new products and product enhancements.
    • Business Workflow and Process Diagrams
    • Business Use Cases (High-level product business requirements)
    • Business Requirements
    • Other business documents as required
  • Provide guidance and influence over team members and project team members from both business and IT organizations
  • Communicates with project/team manager to share knowledge and findings. Communication of progress, milestones, challenges against plan, and escalation of issues
  • Present and lead review discussions of the above documents; finalize documents for walkthrough and communication to the development teams
  • Work with the systems analysts to help create detailed business requirements and technical system requirements
  • Consult with the product analysts to identify design considerations as well as business issues or enhancements requiring further product development
  • Ascertain data analysis requirements as input to the definition of business requirements
  • Provide oversight to development ensuring development goals and timelines are met.  And the ability to escalate to project and business management as needed when goals and timelines will not be met
  • Provide requirements for complex reporting solutions to meet business needs while working with business partners as well as other external/technology partners
  • Provide product direction and support for and during QA testing
  • Provide product support internally and externally
  • Participate in business participant workshops
  • Ability to comprehend the core standard and other relevant standard impacting the product(s) to provide guidance to development as well as aid in internal documentation
  • Involved in product rollout, pilots and beta testing
  • User acceptance testing of the completed product; tracking to defined requirements
  • Provide guidance and mentoring to junior business analysts
  • Provide input into enhancing business analysis processes and deliverables

QualificationsBasic Requirements:
  • Bachelor degree or equivalent experience
  • 8 years of experience as a business analyst, system analyst or quality analyst; or experience in a position where understanding health care business requirements and product is key
  • 5 years of training or experience in creating use cases, business modeling and business requirements
  • 5 years of demonstrated experience in driving projects independently   

Preferred Qualifications:
  • Bachelor degree in technology field
  • Change management experience
  • Experience in B2B / e-commerce transaction processing
  • Experience in industry standards such as NCPDP, X12, HL7, FHIR
  • Technical support; QA or systems analyst experience
  • Training or experience with software development life cycle processes, including Agile development

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Surescripts participates in E-Verify.

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Principal Business Analyst
Surescripts, LLC