Posted a month ago by

Senior Manager of Business Analytics and Strategy

San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is looking for a new addition to the team as a Senior Manager of Business Analytics and Strategy. In this role, you will develop a deep understanding of Zendesk's business drivers and help the management team make financially sound, operationally efficient decisions. You will have the opportunity to actively contribute to executive-level discussions and establish relationships across the company.

On a day-to-day basis, you will solve complex problems and serve as a constant check on the health of our business. You will help manage the measurement and regular reporting of our operational and financial KPIs. You will play a critical part in the investigative data analyses and detailed modeling that inform key decisions. Your takeaways and insightful recommendations will then be packaged in clear, impactful presentations that tell a story through data.

  • Partner with leadership to establish business and reporting cadence, measure critical initiatives, and package content for executive and Board discussions
  • Own regular executive-level communications of KPIs, Investor Relations metrics, key business insights and progress against goals.
  • Drive cross-functional analytical efforts to refine business definitions, investigate business-critical issues, highlight accomplishments, identify challenges and forge actionable recommendations
  • Develop and maintain in-depth financial, operating and forecasting models
  • Build consensus and facilitate strategic decision-making across multiple stakeholders
  • Expertise in financial modeling (Excel) and developing executive level presentations (PowerPoint)
  • Mastery of SQL; professional exposure to data analytics and front-end reporting tools
  • Minimum 6 years relevant work experience; preferred experience in investment banking, management consulting, business operations or corporate development at a fast-paced technology company
  • Strong work ethic, overdeveloped attention to detail and disposition to get things done
  • Sound business judgment and self-motivation to work on complex business issues with minimum supervision and under tight deadlines
  • Ability to distill and articulate complex topics to all audiences
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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