Posted a month ago by

Chief Architect

San Francisco, CA, United States
Employment: Full Time Experience: Lead

The Chief Architect will be responsible for guiding direction and promoting continuous evolution of Zendesk’s SaaS platform and products, including strategic technology decisions, architectural upgrades and partner integrations. The Chief Architect will report directly to the Senior Vice President of Engineering. In this capacity the Chief Architect will engage with architects, technical leaders and teams globally to oversee and inspire the evolution of our shared platform.

Here’s the challenge:

● Development offices around the world that are moving fast and independently.
● A wide range of open source technologies - Rails, JavaScript, Scala, Java, Python, MySQL, Riak, Cassandra, Chef, Docker, Kubernetes.
● A strategic desire to leverage the best of AWS.
● Multiple products that need to share common platforms to deliver a cohesive experience.
● Multi-datacenter, multi-tenant infrastructure.
● Lots of smart, motivated, and opinionated engineers.

We love our distributed and decentralized approach towards product development and are committed to it as a core value. However, we want to more proactively evolve our shared technology platform to continue to scale and innovate.
Our culture is something we cherish; we entrust our engineers with a high degree of freedom and autonomy, which fosters innovation and productivity. It’s important that our Chief Architect is an inspiration, a thoughtful leader and a reliable sparring partner, rather than a sheriff.

What you get to do every day:

● Set the technical and architectural vision and strategy for Zendesk.
● Passionately communicate our technical vision both internally and externally to Zendesk.
● Play an active and strategic role in the senior engineering leadership team and beyond.
● Work with global leaders and senior architects to shape our technology direction to support a growing business to continue to deliver great products.
● Effective at influencing a culture of engineering craftsmanship and excellence.
● Partner with Product Management, Engineering, and Operations on the give-and-take of living engineering and product roadmaps.
● Participate in strategic design and implementation discussions.
● Will travel to international offices regularly

Core competencies of the ideal candidate:

● SaaS architectural expertise - especially at massive scale in a multi-tenant environment
● Excellent collaboration and communication skills
● A keen understanding of great engineering culture
● Able to collaborate on long-term architectural vision, and articulate and evangelize that vision in and out of the company
● Capable of being an active, public face of Zendesk Engineering
● Breadth of knowledge and passion spanning front-end and back-end technologies.

Required Skills
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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