Posted a month ago by

Staff Software Engineer, Anti-abuse Platform

San Francisco, CA, United States
Employment: Full Time Experience: Lead

Zendesk is looking for a Staff Software Engineer to join our anti-abuse engineering team.

The team consists of motivated and result-focused engineers and data analysts who protect our customers from fraud and abuse.

As a Staff Software Engineer, you will be responsible for guiding the design of multiple abuse prevention systems, leveraging your experience to level-up your teammates, identifying scaling issues early, and architecting solutions around them.

You will be the "go-to" person on the anti-abuse engineering team and you will collaborate with engineering and cross-functionally with a wide variety teams, including stakeholders in Product, Customer Advocacy, Security, Email, Legal, Finance, and Operations.

This is a full-time position and will be based in our San Francisco engineering headquarters.

What you will enjoy doing every day:
  • Work in a dynamic agile team and use the latest technologies (e.g. Kubernetes, Apache Flink) to deliver excellence and high availability software.
  • Develop systems and integrations to prevent abuse in real time.
  • Collaborate with product managers, data analysts, and advocacy teams to understand ongoing abuse issues and build solutions.
  • Collaborate with various product teams to enhance and integrate abuse-fighting capabilities into our platform.
  • Continuously improve processes for ticket duty, data collection, and analytics so we can prevent abuse more quickly and efficiently.
  • And finally - be a force for good and make the world a better place for Zendesk and its customers!
What you bring to the role:
  • 7+ years of software engineering experience. You've worked in multiple languages, but bring in deep knowledge of Scala, Finatra or equivalent frameworks. Hands-on experience with Ruby on Rails or other MVC frameworks is preferred.
  • Demonstrated experience in designing and implementing successful streaming data processing systems, preferably with Scala, Akka, Apache Flink, or Apache Beam.
  • Strong written and verbal communication skills, including the ability to convey highly technical information in an accessible manner.
  • Ability to work independently yet fully integrate with worldwide, remote teams.
  • Can-do attitude with a focus on problem solving, product quality, and a strong desire to get the job done.
Nice to have:
  • Working knowledge/expertise in the abuse domain.
  • Previous data mining/machine learning experience is a plus.
  • Familiarity with Apache Zookeeper, Apache Kafka.
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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