Posted a month ago by

Senior IT Engineer

San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk IT is a fast paced, fun, friendly environment. We hire people that like people and get technology. We run a SaaS based environment that is the future of IT. We are growing fast and with that growth comes opportunity to try new things and create new solutions for our business partners. Work / life balance balance at Zendesk is real.

As an IT Engineer on the Operations team, you will work across teams and departments to identify, design and drive solutions in an evolving environment. You will constantly grow your skills, systems and technologies to help make everyone's day to day a little bit better. You will support cloud systems operations, create documentation and help everyone's day to day job be a little bit better.

What you get to do everyday:
  • Develop and maintain a broad understanding of our systems and how they work together
  • Use your knowledge to understand the end to end environment and apply those learning cross functionally
  • Write in Python, Bash and RubyInterface w/ SaaS API's to automate tools, processes and reporting capabilities
  • Administer myriad SaaS applications including: GitHub, Atlassian, JAMF, Oomnitza, Â Carbon Black and others
  • Work with Ops management to govern and develop technical architecture
  • Serve as a point of technical escalation for members of the Ops team
  • You'll help set endpoint policy via JAMF, BigFix and Carbon Black
  • Help out with Security incidents working all aspects of the environment to identify and remediate root cause
  • Work with cloud-based Single Sign-On systems and engage hands on supporting our SSO environment with multi-factor authentication
  • Assist in administering our Google G-Suite applications and Adobe Creative Cloud accounts.
  • Pitch in on tickets if things get crazy
  • Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by our team
  • Have fun and enjoy your teammates
What you bring to the role:
  • Already have 10 years of experience
  • Love identifying and solving problems
  • Have an inherent dislike of inefficiencies and an uncontrollable urge to fix them
  • Love technology and view it as a hobby, not a job
  • Never met a Cloud app you couldn't master
  • Want to know what it's like to love a job
  • Have a deep understanding of Identity Management systems and how information flows between systems
  • Enjoy accessing API's and pulling info via scripting
  • Like autonomy and taking initiative
  • Previous experience with Boomi, MuleSoft and AWS a plus
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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