Posted a month ago by

Senior Business Operations Manager, Marketing

San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is seeking an experienced and highly organized Senior Business Operations Manager to support the Marketing organization. This person will report to the Director of Business Operations, Marketing, and will play a crucial role within the Marketing organization in developing streamlined processes and leading the execution of mission-critical initiatives.

The ideal candidate is a relationships builder who partners with senior leaders to lead through influence and organize teams for effectiveness and efficiency. You will have experience working in, or with, Product Management, Sales, Success, Marketing and Analytics teams. You are a cross-functional guru and have a solid understanding of strategic and operational planning and business transformational processes. You also enjoy working in a fast-paced and dynamic environment.

To succeed, you will need a unique blend of business and technical savvy; a big-picture, strategic vision; exceptional organizational and executional abilities; and the drive and influencing skills to collaborate with a large number of constituencies to transform that vision into a reality. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.

What you will do:
  • Develop internal processes to streamline and optimize the most critical work done by the Marketing organization.
  • Ensure process improvements are followed by Marketing leadership, and work in partnership with the leadership and their teams to ensure continuous refinement and improvement of these processes.
  • Partner with GTM Strategy, GTM Operations and PMO teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Partner with Marketing team, stakeholders and PMO to drive quarterly roadmap and prioritization process for major marketing initiatives. Define execution plans and lead execution of high impact initiatives within the Marketing organization. Identify dependencies, risks; and report status to leadership.
  • Facilitate large dynamic meetings to ensure the goals and outcomes are achieved, move the discussion forward, capture and follow through on key actions
What you will need:
  • 7+ years of work experience in SaaS or technology company
  • Prior business operations, program management or product management experience
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • BA/BS technical degree preferred, MBA is a plus.
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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