Zendesk is looking for a Chief People Officer to lead our global People Operations organization (currently 75 people in 8 countries). You will be accountable for driving and scaling our global People Operations and Recruiting teams, including HR, Reward, Talent Development and HRIS and Analytics. This position is located in San Francisco and reports to the CEO of Zendesk, Mikkel Svane.
Lead our global People Operations organization serving the 2,000 employees at Zendesk.
Define and ensure execution of People Operations operational activities and programs against Zendesk’s ambitious growth plans in ways that reflect Zendesk’s core values.
Drive employee engagement through the refinement, maintenance and evolution of Zendesk “culture.”
Establish and perpetuate Zendesk as a compelling and engaging global employer brand.
Develop strategy across HR, Reward, Talent Development, HRIS & Analytics and Recruiting, and drive execution through your leaders.
Acts as a strong partner to our executive leaders in developing goals and strategies that increase the impact our people across the organization.
Drive achievement against our core organizational metrics such as employee success and culture, engagement and other data.
Introduce us to new ways of thinking about our people analytics and drive activity accordingly. Architect the employee experience at Zendesk.
Help us ensure we’re focusing on the right things that make real differences to our future goals from a people point of view.
Ensure that the entire function is performant, streamlined and well aligned with the vision and goals of the global organization.
In partnership with key stakeholders (e.g. the CFO and COO), assist in the development and implementation global workforce planning and strategies.
Introduce new and/or improved methodologies for attracting, assessing, selecting, rewarding and developing strong and diverse talent pools.
Frequently assess, and rebalance, how the team is resourced and focused in order to deliver on what is needed today and tomorrow around the world.
Evangelize Zendesk’s approach to people and culture externally, sharing best practice and representing the company at events.
Substantial People Operations leadership experience, particularly building and scaling a high functioning team globally in a fast-growth environment.
Able to partner with and influence all levels of the organization through trusting, respectful, and highly communicative relationships.
A strong voice at C-staff level in the organization, advocating for programs and driving solutions that align with business goals.
A keen eye for data and driving a culture of assessment and analytics among the organization.
A high standard of people leadership skills that others can learn from and seek to emulate, including an ability to manage teams remotely, drive high performance and change.
Superior presentation and verbal / written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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