Technical Writer

Posted 4 days ago
Main Location
Atlanta, GA, United States
Open jobs
The Position

CallRail is seeking a highly motivated and technically oriented Technical Writer with strong communications and writing skills to join our team. This is a newly created opportunity for an experienced Technical Writer to come in and implement documentation processes from the ground up!
This opportunity is ideal for someone who is comfortable working with engineers, engineering managers, and product managers. You should also be able to take complex, technical information and translate it for peers, and internal users who may not have a technical background.


What You'll Do
  • Write clear, concise, and human readable for CallRail’s developer audience
  • Formalize the documentation process across the developer platform
  • Develop code samples and interactive onboarding tutorials to help developers get up to speed quickly
  • Work with product managers, developers, designers, and marketing to shape the entirety of the CallRail developer experience, including community development and developer outreach
  • Contribute occasionally to internal documentation projects
  • Contribute to technical writing planning activities with engineering managers and product managers to schedule work in order to meet project deadlines and deliver identified information products


Desired Skills & Experience

We require you to be willing and able to do all of the things in the previous section. Beyond that, there are a handful of things that may make you a better fit. We'll consider candidates who don't check all of these boxes. If you've got analogous experience or a track record of being able to pick things up quickly, please tell us in your application!

We’re looking for knowledge and experience with the following: 

  • Comfortable working in an unstructured writing environment with evolving processes and homegrown systems
  • Comfortable handling multiple projects and self prioritization of ad hoc request
  • Significant experience working directly with engineers, product managers, and other partners to help document (and define) new developer products and features
  • Experience writing all common forms of developer documentation (API reference, conceptual guides, and tutorials)
  • Experience writing Markdown and HTML by hand
  • Experience working with teams and applications in at least one of the following: Python, Go, Java, or Ruby
  • Experience writing code examples in pseudocode and at least one of the following is a plus: Ruby, .NET, Python, Java, — and the desire to gain experience with more
  • Comfortable navigating and reading source code in multiple languages
  • Comfortable working with the Linux command line in a Macintosh environment

Technologies and tools we use:

Since this is a new and exciting position, we are looking for YOU to help us determine which technical writing software to implement for our documentation needs. Currently, we use Confluence for documentation needs. We understand that there’s a lot of different software out there for technical writing and we want to set you up for success! The primary need is to be able to have organized content that is readily accessible.


Additional Perks
  • 100% medical coverage for employees
  • Competitive HSA with company matching
  • Generous dental and vision plans
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation and office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events *yes, even during COVID, except virtually
  • Remote work from home options with $500 office stipend to set up your home office
  • Designated bike storage

Learn more: 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).


Working Remote vs. Office (UX/UI)

In The Before Times™, our team worked 3-5 days/week out of our office located Downtown, Atlanta. We enjoyed catered lunch once a week and easy access to many local restaurants, parks, and MARTA within a few blocks. Mario Kart 8 races occurred frequently. And we often worked face-to-face in our ‘design studio’ room to share ideas, chat, and enjoy each other’s company.

It turns out that those things are fun and desirable, but not required. We’re open to fully-remote candidates for this position. Locally we’re currently 100% work-from-home, but we’ll be gradually reopening the office this summer. Starting in September, members of our dev teams who are local to Atlanta will be asked to come to the office on a schedule the team negotiates among themselves; usually this is 1-2 days per week, but there’s flexibility.

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Technical Writer