Microsoft has heightened the importance and expectation for CRM solutions. As Microsoft's leading Dynamics CRM solution provider, Avanade combines extensive implementation expertise, leading practices, and user experience design with the strength, stability and power of Microsoft Dynamics CRM software enabling companies to maximize the business value of their CRM Solution. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.
About the role
CRM Business Analysis identifies and understands our clients’ customer relationship management needs. This involves staying current on CRM technologies (particularly Microsoft Dynamics CRM) and working with Avanade solution developers to recommend appropriate CRM technologies and functions that meet specific client needs.
As a Leader of CRM Business Analysis, you will lead teams in developing and deploying CRM solutions. You will ensure that client business requirements are met, while providing advisory services around project management, business process development, implementation support and end-user training. You will be familiar with the latest versions of Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products.
Day-to-day, you will:
Work with Avanade delivery teams and client stakeholders to translate business requirements into CRM solutions
Work with client leadership, end users and IT staff to identify, design and configure CRM solutions
Work with stakeholders to gather system requirements and own requirements management
Lead transfer of functional requirements to development and test teams
Determine needed patches and upgrades in collaboration with business and IT stakeholders
Educate end users on CRM functionality.
You are a CRM wizard and motivational leader. Someone who is adept at understanding client business needs, translating them into technology specifics and leading teams to build finished solutions. You are likely a big-picture thinker and detail-oriented doer.
Your technical skills include:
Extensive knowledge of CRM systems and business solution implementations
Demonstrable experience in business process reengineering
Knowledge of CRM issue diagnosis and troubleshooting
Your business skills include:
Experience consulting on complex projects and taking leadership role
Experience working with global teams—especially offshore teams—to implement and maintain CRM systems
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both orally and in writing.