Senior Manager, Services Project Management, Remote North America

Full Time Posted a month ago
Main Location
Hanover, MD, United States
Open jobs
Since 1992, Ciena has been driven by a relentless pursuit of network innovation.  We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies.  Ciena makes your social / entertainment / business existence REAL.


  • Responsibility for the successful implementation of EF&I projects, with high complexity migrations off legacy optical equipment within a Customer network.                  
  • Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customers expectations for quality and service.
  • Services Project Managers may support pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses, as required.
  • Lead SPM’s, in day-to-day assignments.        


  • Provide overall direction and management, often over an extensive project team, to implement large, complex projects and programs within an in service 3rd party product network                
  • Oversees and ensures proper planning to meet sales forecasts.  Make certain that deviations to the project schedule are investigated and properly followed up.                        
  • Partners directly with internal and external customers to translate requirements into structured and executable tasks and milestones.                                           
  • May be responsible for multiple projects encompassing a product area or supply chain area.        
  • Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of the project execution                        
  • Document and communicate project status, obstacles and resolutions to management.        
  • Accountable for developing and coordinating carefully designed and approved action plans to successfully complete E,F & I projects.                                
  • Act as the primary point of contact for all aspects of the project        
  • Ensures proper contact with customers relating to  project activity        
  • Assure all parties maintain close communication and coordination regarding project status and milestones.
  • Maintain project schedules and report to Management regularly or as agreed.                        
  • Works closely with Engineering on project implementation                                 
  • Mentor, train and develop entry level  Project Managers.                
  • Participate in, or lead, process improvement initiatives as assigned.        
  • Identify PM requirements, and participate in the selection process, to establish a PM team that will provide timely and effective execution of project.                
  • Provides a leadership role for the work group through advanced knowledge


  • Bachelor’s degree in related field from a college or university with six to eight years related experience;        
  • Equivalent combination of education and experience                                                        
  • Advance degree preferred                                 
  • PMP Certified


  • Customer Oriented - Ability to actively partner with the customer
  • Budget focused mindset, with a “customer first” commitment to drive business growth.        
  • Ability to build relationships with business executives, influencers & decision makers.                 
  • Demonstrated years of organizational leadership skills running a Services organization spanning local NA and Latin America countries in the technology sector.        
  • Fundamental understanding of what it takes to effectively support a complex, next generation telecommunication network.        
  • Excellent written, verbal and client-facing communications skills.        
  • Critical Thinking / Analysis - Sees multiple relationships; Capable of Analyzing Multidimensional problems;  Analyzes "Ambiguous" Problems
  • Judgment - Judges long term impacts and makes critical decisions with an understanding of risks and future implications        
  • Decisiveness - Capable of making "Risky" Decisions by balancing the Risks and acts without hesitation        
  • Leadership - Adaptive Leader that adjusts to the situation and is capable of delegating to promote responsibility with in the team        
  • Organizational Awareness - Understand Organizational Climate, Culture and Underlying Issues to achieve required goals/targets                
  • Is self motivated and can work from high level departmental goals                
  • A team player that will work well in a cross functional team environment                
  • Must have proficiency with various software applications including  Microsoft Word, PowerPoint, Excel, and Microsoft Project.                                                                                

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


About Ciena 
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome.   We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.   Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose.  We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world.  With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries.  Unlock your potential at Ciena!  
Being You @ Ciena 
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.  If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.  
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Senior Manager, Services Project Management, Remote North America