Posted 24 days ago by


San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

Would you like to build the next generation reporting and analytics platform that would help 100,000+ businesses really understand customer interactions at depths never thought possible until now? Data is at the heart of Zendesk’s business. This is a transformational opportunity where you can have a huge impact across all products in the the Zendesk product family. The Data Platform team is responsible for implementing a globally distributed reporting and analytics system that uses state of the art cloud technologies that span Google Cloud Platform and Amazon Web Services.

As a Data Architect, you will drive the design of this analytics platform, develop data schemas, identify scaling issues early and architect solutions around them. You will work closely with the business to negotiate product features, and proactively advocate & educate colleagues in good software engineering practices and data-driven development. You will be the “go-to” person for data architecture within the company, and will potentially be the voice of “data” in engineering leadership forums in the company.

What you get to do every day as a Data architect:

  • Be part of the engineering leadership team that is designing and building data platform features that can scale with the company
  • Find new and innovative ways to collect and aggregate massive amount that are generated each and every day
  • Design fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Ensure our data pipeline is operating with high efficiency, high throughput and high data quality
  • Mentor and coach junior engineers and improve team collaboration
  • Build a platform that will be the foundation for both our customer facing reporting features and internal product analytics.

What you bring to the role:

  • Experience in architecting a large complex data system from scratch to completion or re-architecture for incremental improvement
  • Proven history in building and designing highly scalable and reliable data pipeline and data analytic system
  • Good knowledge in data modeling, ETL, Big Data, Data warehousing or Analytic domain
  • Development experience with Apache Beam (we use Beam on Google’s Cloud Dataflow Runner) preferred, or experience in similar technologies like Spark Streaming, Apache Storm, or Apache Flink
  • Experience designing and implementing successful streaming data processing systems
  • Expert coder & familiar with Java, Scala, Clojure, PostgreSQL, MySQL, Apache Kafka

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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