Posted 24 days ago by


San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is looking for a Senior Software Engineer to join our Security Development team!

As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk’s family of products. Examples include building and maintaining the code and interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.

What you get to do everyday
  • Work closely with product teams designing features that can scale with the company
  • Design and develop fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Full-stack development of security critical security services and features.
  • Extract security features from a Ruby on Rails monolith into highly available fault tolerant services.
  • Make architectural and security decisions, balanced by the reality of working in a SaaS environment.
  • Participate in all phases of the software lifecycle.
  • Collaborate with engineers across the company.
What you bring to the role:
  • 3+ years of software engineering experience, preferably in a Ruby on Rail environment.
  • Strong understanding of common security vulnerabilities in web applications.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
Nice to have:
  • In-depth knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.)
  • Full stack experience. Familiarity with web technologies (HTTP, HTML, Javascript, and CSS)
  • Prior experience with Ruby on Rails or Ruby is a major plus.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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