Posted 23 days ago by

CUSTOMER SUCCESS EXECUTIVE

San Francisco, CA, United States
Employment: Full Time Experience: Lead

Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.

Responsibilities:
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Work with our awesome sales executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  • Collaborating with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk
Requirements:
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Willingness to travel up to 25%
  • Strong project management skills and an ability to multitask without getting frazzled
  • 8+ years of relevant experience
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Account management or related experience caring for and advising customers or clients
  • Bachelors of Arts OR Bachelor of Science degree
  • Consulting background and professional project management experience
  • Formal technical support experience; experience in customer service organziations help desk experience ideal
  • Knowledge of common help desk/ticketing solutions
  • Experience with Zendesk, Salesforce and GoodData a plus

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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