Posted 23 days ago by


San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

Zendesk is looking for a Digital Marketing Manager based in San Francisco. You will be a key member of our growing Performance Marketing team working on digital advertising campaigns that drive revenue. You will be responsible for managing, reporting, testing and optimizing Zendesk’s paid search campaigns. You must be detail oriented, data-driven and have excellent analytical skills.

The Performance Marketing team is part of our broader Growth Marketing team. You will not only be working with a top-notch team of performance marketers, but also be part of a broader team of product managers, web engineers, analysts and growth marketers. We take a systematic, data driven approach to finding high value growth initiatives and push them into overdrive. If this sounds exciting, please read on!

  • Monitor, measure, analyze, and report on paid search campaign performance
  • Develop an advertising experimentation roadmap for testing new targeting, ad copy and landing pages; analyze test results to improve campaign performance
  • Drive the strategy for paid search campaigns globally and work with other digital marketing managers to optimize the channel mix for multiple markets
  • Manage global agency to ensure timely and accurate execution of global search strategies
  • Provide performance updates and reporting to internal stakeholders
  • Manage global search budget and budget pacing
  • Perform in-depth analysis of campaign data to identify opportunities for optimization and to continuously improve conversion and ROI
  • Partner with the greater Growth Marketing team to identify new means of growing online acquisition to reach target buyers
  • 3-5 years experience in digital advertising with hands on experience running campaigns on major search engines (AdWords & Bing)
  • Familiarity with bid management platforms (Marin Software or DoubleClick Search), as well as tag management and attribution tools
  • Strong attention to detail and organization skills
  • Proven experience in quantitative & qualitative analysis to justify proposed actions
  • Data-driven mindset with focus on real-time performance optimization
  • Experience with A/B testing

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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