Jobs: 49
Headquarter: Chicago, IL, United States

Product Manager, SRE

  • Product Manager, SRE
  • Job Description Summary
    Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

    As a Product Manager for the Site Reliability & Cloud Engineering team (SCRCE) you are motivated and passionate about solving customer problems. You are driven to create experiences that are simple, intuitive, and provide a powerful value proposition as we scale to achieve our vision of servicing a billion daily active users. The SRCE mission aims toto enable a secure, scalable, & blazing fast cloud platform that powers PayPal with awesome reliability. We’re a group of individuals formed with diverse, global backgrounds where we have a shared understanding of extreme ownership, being brilliant at the basics, and grit that keeps us learning from failure. We strive to educate each other and provide mentorship to learn and grow.
Hiring Requirements
Job Details



Our SRCE Product Team is growing rapidly as part of a customer centric transformation within our organization and the enterprise at large.  Our team provides customer insights and synthesized feedback to our product development lifecycle.  


Your unique blend of business and technical savviness will enable you to develop a product plan for our Reliability portfolio that will include two main areas of focus: Performance Engineering and Change Validation. Using data to measure and enhance our products, you will model operational excellence  leveraging PayPal’s architectural standards. 


In your role as a Product Manager, you will: 

  • Propose feature, define product requirements and lead successful execution of initiatives that enable Performant Engineering at PayPal.  This includes creating the product vision, strategy, roadmap, A/B testing, and business case for a system that encourages focus on building low-latency applications for our 3,000+ engineers. 

  • Collaborate with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs. 

  • Partner with cross-functional teams at PayPal and external partners to design, build, launch, and market new payment capabilities 

  • Define and proactively monitor key performance metrics to support and inform product decisions. Engage in problem solving with analytics to determine trends and root causes. 



  • 5+ years experience with software applications, either as a Software Engineer or QA Engineer, Product or Program Manager 

  • 2+ years experience with teams who have implemented DevOps 

  • Experience building, launching, and maintaining products 

  • Strong communication skills and ability to work effectively across global teams 

  • History of leading and executing in fast-paced, high-growth, uncertain environments 

  • Comfortable using data and analytics to inform product decisions 

  • Ability to lead cross-functional groups and drive action 

  • Solid understanding of the product development lifecycle, with a specific focus on CI/CD that involves deployments into a canary system and production ramps 

  • Experience in writing acceptance criteria within Epics and User Stories 


Preferred Qualifications: 

  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative, fast-paced and uncertain environment 

  • Excited by interesting problems to solve, is motivated by the opportunity to shift customer behaviors, and likes to create clarity in a complex environment 

  • Experience in change management and/or turnaround efforts within a large organization 

  • Experience with latency reduction initiatives that involved infrastructure and software modifications 

  • Experience in limiting the blast radius of software, database, and infrastructure changes with production changes 

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Product Manager, SRE