Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

As a key member of the Client Readiness and Architecture team, you will serve as the primary point of contact for technology issues and escalations to internal and external customers. The role is an important partner at the table representing Optum Technology to key clients and acting as the voice of the customer back to technology. You will work with technical teams, architects, account management teams, external clients and Readiness partners in ensuring clients implementations and product technology mapping is in place for 1/1 Readiness. You will be described as forward thinking, strategic, collaborative and determined. Being able to communicate effectively and quickly gain the trust of your audience will be critical in this role.

You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • Oversee effective implementation of initiatives that have a variety of approaches and requirements in partnership with internal and external partners
  • Builds relationships with clients and serves as the primary technology point of contact for overall and day-to-day service delivery
  • Partner with implementation teams to ensure technology support and issues are resolved and/or mitigation plans are documented
  • Develop and maintain strong relationships with internal teams and external clients
  • Drives complex, cross-functional technology issue resolution with all functional areas across the enterprise
  • Acts as outward facing, technology leader providing both internal and external support
  • Represents client internally and manages tech issue and support management
  • Effectively communicate technical information to non-technical audiences
  • Supports end-to-end technology coordination and alignment for client, architecture and product deliverables

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree or equivalent experience
  • 5+ years of technology and architecture support for internal and external customers
  • 3+ years of experience managing technology issues, escalations across multiple functions / processes
  • Experience working with internal teams to gain agreement on important client needs or issues to gain consensus on solutions for those needs

Preferred Qualifications:

  • Experience with Healthcare
  • External client facing support
  • Exceptional attention to detail, planning, documenting, organization, and monitoring skills
  • Ability to communicate effectively and efficiently (both verbal and written) at multiple levels of large, complex organizations

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Sr Manager, Client and Product Tech Readiness - Telecommute