L3 OceanServer develops and builds Autonomous Underwater Vehicles (AUVs) or Unmanned Undersea Vehicles (UUVs)) for commercial and military applications. We have an immediate opening for a Lead Customer Support Engineer.
As a small business unit (about 25 people) within a large public company (>38,000 people), L3 OceanServer functions as an agile, innovative engineering design/build house. Our core engineering functions include complete mechanical and electrical design, and software development. Our Division manufactures and markets the Iver AUV worldwide to a mix of Commercial, Academic, Government and Military/Navy users. We have access to the resources of the greater L3 Technologies Corporation while still providing the daily feel of a small business.
This person will serve in a supervisory capacity with a small team of field engineering personnel that focus primarily on testing production vehicles, R&D; platforms, sensor payloads and development behaviors. The role also requires active participation in developing and implementing instructor-led training programs for customers, and internal training and customer training & engagement will be required.
Daily activities will include supervision of field activities, product development testing, post-mission analysis, and a strong hands-on relationship with existing Iver AUV operators, including active participation in Field Exercises, Operator training and coordinating ongoing technical support.
Supervise personnel and assets during field activities coordinated from our San Diego facility.
Assist in the implementation of of field best practices and safe operating program.
Coordinate field testing schedules with customer support team and production team to meet system delivery requirements.
Represent L3 OceanServer at domestic and international exercises and demonstrations where UUV assets are deployed to showcase capability and support warfighter mission objectives.
Assist in developing AUV product documentation.
Assist in developing AUV specifications.
Ability to travel (US and International) approximately 25%.
Assist in validation of AUV payloads and behaviors.
Assist in developing and improving AUV training materials.
Develop and verify customer specifications, conduct operator training, and participate as a company representative during demonstrations and field exercises with existing and potential new customers.
Interface with customers on behalf of L3 OceanServer Engineering and Management.
Provide input and recommendations for Internal Research And Development (IRAD) priorities and support business growth by researching and responding to customer solicitations.
Provide operator level maintenance and rudimentary hardware tech support for Iver AUV's at customer site
Assist in developing AUV specifications
Assist in validation of AUV payloads and behaviors
Assist in developing and improving AUV training materials
Assist in developing AUV product documentation
At least 5 plus years previous field service or military experience with the testing/repair/maintenance of UAV vehicles is required.
Bachelor degree with a minimum of seven (7) years of experience or an equivalent combination of education and experience.
Must be a US Citizen and be able to obtain a secret level security clearance.
L-3 OceanServer is an Equal Opportunity Employer. We encourage minorities, women, veterans and disabled individuals to apply. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.