Posted a month ago by


San Francisco, CA, United States
Employment: Full Time Experience: Junior
About The Core Ticketing Team (Box Office):

We are responsible for continued development and maintenance the ticketing platform, the center of Zendesk’s Support product. Our reach across the stack and the product is broad and as a result we are a customer-first product group, cross-company support team, and caretaker of core code, all in one.

What you’ll be doing:

Your day-to-day coding will likely be in Ruby on Rails, Javascript and React, or a combination of both. You’ll be learning coding best practices through collaboration and peer code review to develop skills like coding style (how to work with hundreds of engineers), future proofing, testing, QA integration, and scalability. You will learn how our large, high-traffic stack is set up, and how Box Office fits into it.

You will be fully integrated into our team so you’ll also participate in all the ancillary activities typical of a business like ours. Stand ups, design and product reviews, whiteboarding, team lunches, code reviews, impromptu pairing, project scoping, and so on. We’re therefore looking for someone who wants to contribute in a full team member capacity and we are eager to help that person develop the skills they need to succeed in that role.

You should have:

Undergraduate enrollment with a major in Computer Science, Computer Engineering or equivalentA flexible mentality toward technology and problem solving

It’s nice if you have experience with:

An OO-Language & MVC framework, especially Ruby on RailsJavascript and JS frameworks, especially React and EmberRelational databases, especially MySQLVersion control systems, especially gi

A typical day for the Box Office team can have us working simultaneously on:
  • Fine tuning MySQL indexes with the DBA team
  • Trailblazing Zendesk’s React conversion from Ember with the front-end performance team
  • Building new pub-sub services for a global data project working with 10 different teams in 5 different timezones
  • Facilitating product research of new features with Customer Advocacy
  • Refactoring some questionable old code created back when ruby was in diapers
  • Our work and challenges are diverse and we have a dynamic team to meet those needs. We are looking to add someone with an adaptable mindset to help tackle our variety of challenges.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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