We are responsible for continued development and maintenance the ticketing platform, the center of Zendesk’s Support product. Our reach across the stack and the product is broad and as a result we are a customer-first product group, cross-company support team, and caretaker of core code, all in one.
What you’ll be doing:
You will be fully integrated into our team so you’ll also participate in all the ancillary activities typical of a business like ours. Stand ups, design and product reviews, whiteboarding, team lunches, code reviews, impromptu pairing, project scoping, and so on. We’re therefore looking for someone who wants to contribute in a full team member capacity and we are eager to help that person develop the skills they need to succeed in that role.
You should have:
Undergraduate enrollment with a major in Computer Science, Computer Engineering or equivalentA flexible mentality toward technology and problem solving
It’s nice if you have experience with:
A typical day for the Box Office team can have us working simultaneously on:
Fine tuning MySQL indexes with the DBA team
Trailblazing Zendesk’s React conversion from Ember with the front-end performance team
Building new pub-sub services for a global data project working with 10 different teams in 5 different timezones
Facilitating product research of new features with Customer Advocacy
Refactoring some questionable old code created back when ruby was in diapers
Our work and challenges are diverse and we have a dynamic team to meet those needs. We are looking to add someone with an adaptable mindset to help tackle our variety of challenges.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.