Our growing enablement team is expanding! We are looking for a motivated self-starting enablement program manager to focus on ramping new Zendesk Professional Services team members and training the wider sales organization on how to sell and position our services offerings. In this role you will partner with our existing enablement team & product marketing to deliver, design, & iterate on training deliverables.
Here are some of the things you’ll do:
Work cross-functionally to plan and coordinate new hire & ongoing training (either virtual or in-person) for our services organization.
Create playbooks and evolve them in an iterative fashion as the team grows
Observe and evaluate individual skills of our services organization and uncover opportunities for growth
Collaborate with our Customer Success and Sales teams to package and enable existing and potential offerings into successful professional services
Monitor metrics and performance indicators to ensure the enablement program is impacting ramp to productivity
Focus on automation and scale of our services enablement programs to plan for growth
Drive continuous process improvements
2-5 years of experience in sales or success support, sales or success operations, education, corporate training, learning & development, or instructional design
Experience in Learning Management System (LMS) administration, including organizing learning paths, assigning sessions, training record management, assessing content effectiveness, and ensuring data accuracy and reporting
Proven track record of managing complex projects with a combination of data driven and experience-led inputs
Bias for action: driving new programs, obtaining cross-functional buy-in, and iterating to excellence
Work effectively in a highly ambiguous environment and within cross-functional teams across the organization
Proven communicator with exceptional written and verbal communications skills
Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines
Technical aptitude with the ability to learn new technology quickly
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
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Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.