Posted a month ago by


San Francisco, CA, United States
Employment: Full Time Experience: Senior

Are you passionate about application security? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be perfect for joining Zendesk's Product Security Team!

What you get to do every day:
  • Secure all customer facing applications, including web and mobile technologies
  • Perform threat modeling and review software design from a security perspective
  • Assist in the vulnerability management process including verifying identified vulnerabilities and tracking them through the vulnerability lifecycle
  • Triage and respond to responsible disclosures received from security researchers around the world
  • Initiate escalation procedures to counteract potential threats/vulnerabilities
  • Respond to incidents/breaches as needed and work with teammates to investigate them
  • Partner with Development teams to drive improved security controls across the Zendesk product portfolio
  • Work in a team-oriented, fast-paced, flexible environment
What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study
  • At least 5 years of application security experience, plus experience mentoring more junior staff
  • Programming experience, (Scala is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available
  • Penetration testing experience/ability to verify common web vulnerabilities
  • Knowledge of modern web applications including their security threats and vulnerabilities
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus
  • Excellent problem solving skills
  • Great verbal and written communication skills
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately
  • Experience with agile development processes, working in a fast-paced environment with continuous integration
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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