Posted a month ago by


San Francisco, CA, United States
Employment: Full Time Experience: Lead

Are you passionate about application security? Do you enjoy the challenge of designing creative solutions to tough problems? Do you get a thrill out of discovering security vulnerabilities? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be perfect for joining Zendesk's Product Security Team!

What you get to do every day:
  • Secure all customer facing applications, including web and mobile technologies
  • Perform threat modeling and review software design from a security perspective
  • Perform proactive research to identify and understand new threats, vulnerabilities, and exploits
  • Develop and/or deploy tools and processes to improve security controls across the Zendesk product portfolio
  • Respond to incidents/breaches as needed and work with teammates to investigate them
  • Educate developers on security best practices, tools, processes and vulnerabilities
  • Manage third party and internal penetration testing activities
  • Explain security controls and risks to customers and potential customers
  • Work in a team-oriented, fast-paced, flexible environment
What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study
  • At least 12 years of security experience with at least 7 years focused on application security
  • Experience solving complex security problems and/or building security tools
  • Understanding of risks and controls across all layers of the OSI model
  • Experience using modern cloud platforms such as AWS and GCPProgramming experience (Scala is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available
  • Penetration testing experience/ability to verify complicated web vulnerabilitiesKnowledge of modern web applications including their security threats and vulnerabilities
  • Understanding of email security concepts such as DKIM, SPF, DMARCExcellent problem solving skills
  • Great verbal and written communication skills
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately
  • Experience with agile development processes, working in a fast-paced environment with continuous integration
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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