Manager, Operations

Atlanta, GA, United States Posted 5 days ago

Ideal candidates will be strong communicators and multi-taskers who are adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action.

  • Support hiring, onboarding, and training of Operations Associates.
  • Motivate and lead a team to deliver against metrics required to serve Convoy customers.
  • Manage performance and personal development of individual Operations Leads and Associates.
  • Work cross-functionally to develop SOPs, train, and keep Operations Associates up to speed on process and product changes
  • Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.)
  • Partner with HQ teams on the execution of strategic initiatives to address critical business issues or opportunities
  • Work with our product and engineering team to make improvements that increase efficiency and help us serve customers
  • Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service.
Minimum Qualifications:
  • Bachelor's degree
  • Minimum 3 years of experience working in a fast-paced customer support environment
  • Empathetic leader; Demonstrated ability to manage individuals and teams effectively
  • Exceptional written and verbal communication skills
  • Data driven with a knack for process improvement.
  • Scrappy; willing to dive in and do what’s needed, regardless of whether it’s in the job description
  • Excellent problem-solving skills with ability to simultaneously manage multiple initiatives
  • Self motivated; Able to work independently and think creatively to deliver results
Preferred Skills and Experience:
  • Technical skills in SQL, Excel, and/or data visualization

We’re passionate about connecting highly skilled women with leading companies commited to diversity and inclusion

Are you looking for your dream job? In Office. Flexible. Remote.

Join our Movement

Are you hiring? Join our platform for diversifying your team

Post a job